White Papers: selling




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The Hot Business of eCommerce
By Compuware | 22/3/2013
When dealing with e-commerce users, customer satisfaction is key to a company’s revenue, loyalty and brand. IT solutions need to deliver fast, highly interactive and cutting-edge e-commerce applications for their online customers. Discover how to deliver today’s best practice and stay competitive with the user. Click to download!
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Leveraging the 360 Degree Customer View to Maximise Up-Sell and Cross-Sell Potential
By NetSuite | 9/2/2012
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established cutomers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.
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