Research Whitepapers


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451 Research: Market Ratings Networking Study
By F5 Networks | 11/7/2014
TheInfoPro's unique Market Window uses IT professionals ratings of vendors on 14 separate criteria to calculate scores for Vendor Promise and Vendor Fulfillment, allowing comparison of vendors’ effectiveness at strategy, marketing, delivery and execution. In prior studies, this research appeared in the Vendor Performance report.
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Ponemon Institute Report: 2014 Cost of Data Breach Study: Australia
By IBM | 2/5/2014
This whitepaper discusses the results from the 2014 Cost of Data Breach Study: Australia. In this year’s report, the fifth of its kind, the total average cost paid by a company in a breach increased to $2.8 million, while assessing the likelihood of a company having data breaches in the next 24 months.
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IDC Whitepaper: Convergence with Vblock Systems: A Value Measurement
By VCE | 9/4/2014
This whitepaper details the results of a series of interviews conducted by IDC with 11 IT organizations, enterprises, and major service providers that deployed converged infrastructure systems based on Vblock Systems.
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Dual Perspectives on ITaaS: The World According to IT and Business
By EMC | 4/11/2013
Running IT as a business always ranks at the top as the clear goal of both business and IT leadership. However if you ask a business executive and the CIO about how to accomplish this, you often get two different answers. In this IDG Research whitepaper, we examine the reasons behind these differing priorities and how best to bring the goals of IT and business together.
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Research on the Enemy Within
By Clearswift | 1/11/2013
In this infographic, 300 IT decision makers in companies of various sizes in the UK identify the key concerns and how they are being managed within their companies. The companies vary in size and cover three key sectors; defence/aerospace, local government and finance/banking. Find out where the majority of threats are coming from and how they are being mitigated today.
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Benefits of Web Self-Service
By Oracle | 16/10/2013
According to Forrester, 72 per cent of customers prefer using a company’s website to answer their questions. But only 52.4 per cent actually find the information they need online. Customers want to solve their issues quickly and easily, and providing the right solutions means greater customer retention and revenue streams - but this is sometimes not the case. Download to find out more.
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Agile, Secure, Reliable: World-Class Customer Service in the Cloud
By Oracle | 16/10/2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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Data vs instinct: Perfecting global sales performance
By Oracle | 16/10/2013
Getting sales territories and perfecting their associated incentive compensation plans is a challenge even for the most seasoned of sales executives. The effectiveness of a plan relies heavily on the data available and how it’s being utilised. In this global survey of 229 sales/marketing executives, we look how sales managers use data—or respond to the lack of it—in developing sales territories and incentive compensation plans.
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Case Study: Sustainability Value in a Virtual World
By BT | 14/10/2013
Over time we have learnt that teleconferencing services have made organisations work faster, more focused and environmentally responsible. In this case study, we look at the travel costs that are avoided, the more effective decision-making capacity that is unlocked and the better work-life balance that is afforded to employees. Click to download!
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Advancing Customer Intelligence Capabilities in Asia-Pacific
By CMOC | 14/10/2013
Many Asia-Pacific organisations lack or are hindered in their ability to integrate, analyse, and extract insights from multiple internal and external databases. When it comes to big data, Asia-Pacific organisations lag behind the U.S. and Europe in data warehouse, business intelligence, and analytics investments. But don’t expect that to last. Download to find out the big shifts in marketing strategies to improve behavioural targeting and personalisation.
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