White Papers: performance management




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Five Essential Best Practices to Improve Customer Experience and Increase Market Share
By Compuware | 22/3/2013
By 2015, an estimated $278 billion will be spent online per annum. Because of this growth, business managers must actively partner with IT departments in the process of optimising the speed and availability of online properties. Learn how to deliver consistency, during peak periods, at all times and across all geographies. Read more!
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An New Competitive Advantage in Financial Services
By Compuware | 22/3/2013
With 57% of internet-using adults banking online in the US, the online channel is increasingly becoming the preferred way for businesses and individuals to access their financial information and execute their transactions. Find out how IT services can deliver for financial institutions as they try to differentiate themselves in a highly competitive and dynamic environment. Click for more!
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How Analytics Bring Organisations Closer to their Customers
By IBM | 14/11/2012
Today, you cannot underestimate the power of establishing an intimate relationship with the customer. Unfortunately, most relationships between vendors and customers are solely transactional. By turning disconnected data into valuable insights, analytics can empower the customer and anticipate their need before they know it themselves. Learn how these methods can improve customer sentiment and deliver a personalised message.
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Nucleus Research - How Analytics Makes Midsize Companies More Profitable
By IBM | 14/11/2012
This qualitative report by Nucleus Research has found that senior leaders of small and medium size companies who invest in analytics tools improve their operating results. Through the use of analytical and predictive tools, aside from the benefits of automation, it allows data-based decisions that rely less on intuition and more on facts. Read more to learn the truth about data driven results and how they lead to profit. Nucleus Research conducts independent research in information technology, providing a case study approach to specific solution areas.
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Nucleus Research: The Stages of An Analytic Enterprise
By IBM | 14/11/2012
By examining 60 analytic deployments, this report by Nucleus Research, examines the returns of predictive analytics and data-management technologies. It found that organisations that focused such deployments on developing automation had an average ROI of 188% over a 3-year period, while those that focused on enhancing their organisation’s strategy returned an average ROI of 1,209%. Read to find out how. Nucleus Research conducts independent research in information technology, providing a case study approach to specific solution areas.
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Integrated IT Management - Empower IT with end-to-end visibility
By Zoho | 5/6/2012
Today's IT environment is built from a remarkably diverse set of software, systems and components - off shelf and custom applications, databases, servers and networks are integrated to meet business requirements and server needs. As business's seek the holy grail of measurable Return on IT through "a single plane of glass" that spans all domains, a new and powerful glass of integrated IT management solutions has emerged. Read more.
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Why performance management? A guide for the midsize organisation
By IBM | 21/2/2012
Midsize organisations are uniquely positioned to take advantage of a performance management approach to business. Compared with larger companies, they have more agility to bring information and people together and respond faster to changing market conditions. With one performance management solution, midsize companies can turn disconnected data into information, turn information into valuable insight and turn insight into action.
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Strategy to Success Framework: Investigate to Invest
By Oracle | 15/12/2010
This step by step guide to the Strategy-to-Success (S2S) framework offers a process by which companies can achieve Management Excellence. The Strategy-to-Success (S2S) framework expands the scope of traditional performance management to offer a framework by which companies can deliver Management Excellence. Read on.
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Management Excellence: A Step-by-Step Strategy to Success
By Oracle | 15/12/2010
The strategy-to-success framework consists of six interrelated management processes that each results in a key business output. These outputs provide the intelligence and information needed to manage a company for excellence. Organizations that follow best practices for each step in the strategy-to-success cycle manage their performance effectively and set themselves up for long-term success. This paper will outline the process for achieving management excellence.
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