Mobility Whitepapers


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MOBILE IDENTITY – THE NEW DNA OF TRUST
By Telstra Corporation | 23/7/2015
This research report which looks at how Gen X and Y, their adoption of mobile technology and how they prefer to be identified. The research explores how the ‘trust’ paradigm has shifted from having them prove who they are, to being recognised for who they are. Both our identities and our consumption of financial services are now inextricably fused with our mobile device, which is why mobile identity is a critical issue and why this research is so timely.
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How to motivate field workforce by using mobile apps
By Click Software | 9/7/2015
Mobile Apps are the easiest way to get field engineers connected and in sync with everything that is going on around them. Mobile Apps will energize your field engineers and give them the practical, time-saving tools and resources that ensure a productive working day. This visual whitepaper looks at the 6 ways to use mobile apps for the best results.
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Top 3 reasons your mobile workforce management system should be on the cloud
By Click Software | 9/7/2015
Customer experience is imperative to the success of your business. A cloud-based mobile workforce management solution can bring the agility you need to achieve this great customer experience. This whitepaper looks at how you can use cloud to communicate in real time with your field techs, reduce the risk involved with trying new apps and technologies and accelerate how quickly you can deliver new services to your customers.
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Contractors and a seamless customer experience: a 5 step process to master the moment
By Click Software | 9/7/2015
This whitepaper looks at how you can use cloud based mobile apps to streamline the scheduling, dispatch, and work completion between enterprise service providers and their contractors.
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5 things field workers hate and how to fix them
By Click Software | 9/7/2015
This paper not only outlines five things that field workers hate, but also gives you simple, actionable suggestions on how to fix them using mobility solutions. After all, happy workers lead to greater productivity, better service and a better customer experience—and that’s the bottom line
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The cloud: up where customer service for the field belongs
By Click Software | 9/7/2015
Today more than ever, consumers demand superior support - valuing their service experiences so much that 60% say they will often pay more for a better experience. This whitepaper looks at how leveraging cloud solutions to optimise your mobile workforce improves the experiences of your customers while lowering operational and IT costs.
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IDC: Critical need for edge data protection
By CommVault | 24/6/2015
Many firms are acutely aware of the costs and risks associated with lost or unrecoverable data on employee devices, including desktops, laptops, and mobile devices and while mobility initiatives, including bring your own device (BYOD), are gaining popularity, IDC has discovered that many firms do not have adequate protection, recovery policies or tools in place to manage their ever-increasing volumes of data. Read why IDC believes the need to protect sensitive data residing on desktops, laptops, and mobile devices is more critical than ever and how CommVault Edge can meet end user demands by delivering a solution that is secure and allows users access to their data anywhere and at any time.
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Game changer: unlocking employee access to information
By CommVault | 24/6/2015
A February 2013 research study revealed some telling statistics among CIOs and Senior IT Managers about the state of their managed data. Most notably: Mobile access to company data is of paramount importance, Large enterprises are having trouble locating data across their databases, IT teams are overburdened, and business decisions are being hampered by time spent managing data silos. Organizations express interest in a solution that enables them to protect, manage and access all data across the enterprise from a single platform. Discover what IT leaders like yourself have expressed as their biggest challenges when it comes to managing data today, and arm yourself with the tools to change the data management game inside of your organisation.
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Rethinking tablets in K-12 education
By Dell | 19/6/2015
With more schools embracing mobile devices, the tablet is becoming a top device choice due to the numerous benefits it brings to the learning environment. This whitepaper looks at the key concerns and factors to be aware of as you integrate the tablets into the school’s existing IT device management.
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Implementing mobility/BYOD programs while maintaining regulatory compliance
By Dell | 19/6/2015
Organisations are readily launching BYOD programs to boost employee productivity and reduce costs. But this all comes at a risk and you maintain your vigilance in sustaining compliance with data security and privacy regulations. This whitepaper looks at several best practices are key for maintaining regulatory compliance with any BYOD program.
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