White Papers: management

Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.

This white paper reviews patch management challenges and explains the need for a new model to combat today’s many attack vectors. “Virtual patching” shields vulnerabilities in critical systems until an actual patch is available, or as permanent protection in the case of out-of-support software, eliminating the need for expensive support contracts or customized patches.

Avaya Crashes the Video Party

Read this report on how to save more than $1 million a year on server spending An ongoing challenge for IT executives is determining what server characteristics their applications and workloads require, but can workload optimised systems deliver better business value Systems performance is not only defined by the fastest processor or other benchmarks, but by the ability to deploy new services faster, with higher quality and within budget. Commoditisation of servers has led some to think that financial objectives will lead to Intel®-based systems for all uses. In this report IT Market Strategies and Clabby Analytics examine why making the right server choices can help solve business problems. The report contrasts x86 multi-cores with IBM® Power systems™ and mainframes and provides an example of how Power systems can even be less expensive for ongoing operational costs and initial outlay. The report includes a case study about a company that saved more than $1 million a year on server spending.

This paper argues that Communication-Enabled Business Processes (CEBP) expose the true value of unified communications. Through reducing or completely removing human latency in processes, CEBP allow organizations to enjoy huge competitive and operational advantages.