White Papers: management

Backup and recovery has become fundamental part of business and an essential element of information management. Information is useless to customers, employees, or business partners can't access it when it is needed. Availability and integrity of information, of the lack of, can directly impact revenues and profits - as well as company reputations. Read more.

Data quality – the measure of data accuracy, completeness, and consistency across a business – has become the core focus of information management efforts among many of today’s organizations. Problems with data quality continue to plague corporations of all types and sizes. In this paper, we will discuss some techniques companies can implement to enhance data quality across the entire enterprise. We will also highlight data quality management solutions, which provide businesses with the ability to effectively and economically enhance the correctness, completeness, and consistency of information in each and every system within their technology infrastructure.

RWWA's betting systems are its main source of revenue. When the organisation embarked on a major IT modernisation programme, it needed to ensure that its new online betting platform remained highly available. Read this case study.

We wrote this book to introduce you to the subject of processdriven MDM. It’s a big topic, one that far outstrips the ability of a brief book to cover. However, our hope is that by reading this book you will gain a fundamental understanding of processdriven MDM, how it works, and what it takes to make it a success in your organisation.

Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.