In response to the desktop performance challenges of their widely dispersed workforce, a global financial management firm leveraged a VMware Horizon View virtual desktop infrastructure (VDI) deployment with Tintri VMstore to meet end-user performance needs while reducing the burden on IT.
After Hurricane Sandy flooded its Lower Manhattan headquarters, EmblemHealth enables displaced employees to re-engage and reconnect with their co-workers by supplying Dell laptops to maintain productivity from remote locations.
-Company headquarters flooded by Hurricane Sandy’s storm surge left 1,900 employees without offices -Loss of office space for so many corporate staff employees threatened to disrupt a timely conclusion to the company’s fiscal year-end -Newly gained flexibilty and productivity was enabled by access to over 900 laptops and desktops from Dell
A wide range of business issues is driving IT toward desktop virtualization. One solution—Citrix XenDesktop with FlexCast technology—helps IT teams empower their entire workforces, one project at a time.
This infographic details the effects a new operating system that has solved desktop problems for more than 700,000 healthcare professionals, 1.8 million financial service users, 250,000 education users, over 300,000 pharmaceutical users and 1.7 million public sector users on more than 6 million end points.
A success story by one of Australia’s largest owners and managers of quality real estate, read about how Investa Property Group became more agile and responsive, while improving user experience with their comprehensive desktop solution.
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back office operations and allow you to focus on running your business.
Desktop virtualisation is quickly becoming a mainstream IT strategy for companies of all sizes. But as mobile workstyles and cloud computing transform IT, desktop virtualisation has enabled a transition within IT to a service-based approach. Find out how to meet the needs of your users so that they can work more effectively and securly from wherever, however and on whatever device they work from. Click to download!