White Papers: automation

By implementing an IT support model that is based on an enterprise-wide view of IT performance, IT departments are able to deliver support services that maximise employee productivity and business value. Read on to learn more.

Today’s managers must always look at the past, present, and future. They need reports on past performance to improve operational efficiency. Business intelligence (BI) platforms such as Information Builders WebFOCUS, are providing a unified decision-support environment where managers can retrieve and analyze data about past, present, and future activities. In this paper, we will discuss the incorporation of predictive modeling capabilities into the WebFOCUS BI platform, and highlight how this advanced functionality can dramatically improve decision-making, thus reducing risk and costs while increasing revenue and profits.

Cloud computing is a major departure from the traditional IT service delivery model. Services are no longer tied to dedicated hardware silos. Instead, virtualized resources — servers, network devices, and storage — are abstracted from the hardware. They move freely about the infrastructure, delivering services when and where they are needed. But this doesn’t mean that you have to completely reinvent IT to implement cloud computing.

The ultimate goal of change management is to continuously align personnel and business processes with technology. Read about the three primary reasons change management has recently become a critical area for IT leaders at mid-size organisations.