Allegiant Travel is a ULTR-low cost airline that is transforming it's approach to customer service using big data and analytics, with a secret ingredient. Bryan O'Neill, Director of Data Architecture, has turned his airline into a 'technology company with wings', using high performing systems and real-time data + ACTION to pleasantly surprise their paying passengers. Got to the gate early? Enjoy that pop-up message on your phone for a discounted beverage at the bar. And he'll also be predicting your holiday choice based on your past actions, and those of your demographic cohort. Building his "cognitive business" was only possible with the massive $1.2M USD he saved by using IBM Systems (POWER8 servers and IBM FlashSystems). Exceeding the business results in a competitive marketplace was delivered with the best of IBM technology.
Keeping your company secure is as much about detecting and responding to attacks as they occur as it is about preventing attacks before they happen. Given the proliferation and sophistication of malicious entities, organizations must assume that they will be infiltrated and have an effective detection and response strategy. In this report Forrester Consulting evaluates how the capabilities of SIEM and security analytics solutions stack up against the current threat landscape.
Telecom Service Providers are now able to turn the avalanche of data they have into valuable business insights. These insights play an integral role to help telcos achieve business objectives and promote growth. This whitepaper looks at the 4 key big case data uses for telcos from customer experience management, to network optimisation, operational analytics and data monetisation.
With mobile app sales anticipated to reach $151 billion by 2017, there is no denying applications are reshaping the way organisations interact with their clients. This whitepaper looks at the factors that contributes to a compelling experience for the application end user, and how the combination of mobile application analytics and APM solution can provide deep insights that benefits both the CIO and CMO.
Remote support solutions today comprises more than remote control for PCs. With globalisation of companies, the workforce is now more mobile than ever which translates to an increased variety of devices being used.
This whitepaper looks at results from a 2015 survey showing trends of this market, showing more than 70% of surveyed businesses are adopting a remote support solution and nearly 50% have allocated budgets for this purpose in the next financial year.
A client survey reveals that customers now want more options from their support providers and are also more inclined to stay with their current provider if the level of customer support caters to expectations.
Find out why service providers should be focusing on analytics to drive performance improvements to provide a well-rounded proactive approach to support client needs, why it's important to introduce mechanisms for end users to share user experiences and why leveraging on this information is key to implementing change.
Much has been written about cloud, big data and analytics, mobile, social, and IT security as significant forces that are transforming information technology and business, but what about their impact on networking?
This paper explores the implications of cloud, big data and analytics, mobile, social business and the evolving IT security landscape on data centre and enterprise networks and the changes that organisations will need to make in order to capitalise on these technology forces.
This whitepaper looks at the dramatic shift in the relationship between technology and business and the challenges organisations are facing with expanding investments in mobility, social media, and Big Data/analytics — and, most significantly, a transformation to cloud-based delivery.
This infographic looks at pressures on enterprise networks as demand and deployment rates for cloud, big data and analytics, mobile, social as IT security capabilities sky-rocket.