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Remote support solutions today comprises more than remote control for PCs. With globalisation of companies, the workforce is now more mobile than ever which translates to an increased variety of devices being used.
This whitepaper looks at results from a 2015 survey showing trends of this market, showing more than 70% of surveyed businesses are adopting a remote support solution and nearly 50% have allocated budgets for this purpose in the next financial year.
A client survey reveals that customers now want more options from their support providers and are also more inclined to stay with their current provider if the level of customer support caters to expectations.
Find out why service providers should be focusing on analytics to drive performance improvements to provide a well-rounded proactive approach to support client needs, why it's important to introduce mechanisms for end users to share user experiences and why leveraging on this information is key to implementing change.
Much has been written about cloud, big data and analytics, mobile, social, and IT security as significant forces that are transforming information technology and business, but what about their impact on networking?
This paper explores the implications of cloud, big data and analytics, mobile, social business and the evolving IT security landscape on data centre and enterprise networks and the changes that organisations will need to make in order to capitalise on these technology forces.
This whitepaper looks at the dramatic shift in the relationship between technology and business and the challenges organisations are facing with expanding investments in mobility, social media, and Big Data/analytics — and, most significantly, a transformation to cloud-based delivery.
This infographic looks at pressures on enterprise networks as demand and deployment rates for cloud, big data and analytics, mobile, social as IT security capabilities sky-rocket.
Cloud, big data and analytics, mobile, social, and IT security have impacted networking – bringing it almost to breaking point. This whitepaper looks at the future of networking to accommodate these evolving trends.
This report examines the challenges and evaluation criteria of three organisations looking to address gaps in their existing analytics. The research subjects included a multi-national biotechnology firm, a global petrochemical firm, and a mid-sized financial services firm. And although unique in industry, they shared common challenges including: Challenges with legacy solutions, the limitations presented by their default reporting tools, and difficulty in seeing the “full picture” when conducting analysis.
In business, predictive analytics are used to make proactive decisions and determine actions, by using statistical models to discover patterns in historical and transactional data to uncover likely risks and opportunities. Find out: how predictive analytics moved from government conceptual models to the corporate mainstream, the six business uses of PA that provide the best benefits across a wide array of industries and the best practices for enterprises to support their decision-making and future outcomes.
This research report, produced by CIO Custom Solutions Group in association with EMC – examines how both marketing, combined with IT leadership, is responding to the demands for big data utilisation in business.
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