- Facebook, financial firms targeted by online maurauders
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- Security Manager's Journal: NAC deployment means better access control at last
White Papers: Workflow Processes
Business Processes and Customers - Difficult Domains to Integrate
By Sword Ciboodle | 11/4/2011
Despite spending many billions of dollars on Customer
Relationship Management projects, poor customer service
is still pervasive. Those projects that have succeeded
have recognized the central role of a process-oriented
approach. By understanding and supporting both the
processes within the organization and those that exist
between the fi rm and its customers, the enterprise can
reduce costs, take agility to the next level, and at the same
time, build truly effective relationships that customer’s
value. (1) The net result is top line growth at the expense
of competitors, all the while driving down costs. Read on.
Download this now
Case Study: Crazy John’s - Fulfil their Speedy Expansion Plan
By Sword Ciboodle | 11/4/2011
Read here how Crazy John’s chose Sword Ciboodle to provide their contact centre and retail stores
with a comprehensive and consistent view of all customer information across all service
channels. Integration to more than 25 backend systems provide real-time payment
processing at point of sale, and fully leverage existing technology investment. Operational
dashboards optimise business decision making capability, giving management a
dependable view of actual as well as pipeline sales. Driven by Sword Ciboodle’s agility,
Crazy John’s can now add new mobile virtual network operator partners and uniquely
branded and bundled product suites. Read on.
Download this now
Unlocking Hidden Savings in the Enterprise
By Lexmark | 16/9/2010
This report examines a clear path for achieving significant cost savings, divided into three steps for convenience. First is replacing separate printers, copiers, faxes, and scanners with a single integrated device that performs all of these functions while consuming less power, floor space, paper, and toner. To find out the 2nd and 3rd step donwload more.
Download this now
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Featured Whitepapers
Endpoint Protection Overview
With the exponential growth and sophistication of malware today, the security industry can no longer afford to ‘bury its head in the sand’. The bottom line is that traditional endpoint security protection is now ineffective due to the sheer volume, quality, and complexity of malware. This paper looks at this problem and how Webroot, by going back to the drawing board on countering malware threats, is revolutionising endpoint protection and solving the issues that hinder existing endpoint security solutions. Download now.
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SoftDisc
SoftDisc is an image file tool that allows you to create, edit and manage your image files. It also lets you emulate a virtual CD ...
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Most Popular Whitepapers
#1
Deploying Flash in the Enterprise
Flash is quickly emerging as the preferred way to overcome the nagging performance limitations of hard disk drives. However, because flash comes at a significant price premium, outright replacement of HDDs with flash only makes sense in situations in which capacity requirements are relatively small and performance requirements are high. Learn how deployment approaches-including hybrid storage arrays, server flash, and all-flash arrays-that combine the performance of flash with the capacity of HDDs can be cost effective for a broad range of performance requirements.
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