White Papers: Telecommunications

A 5-year old analogue telephony system used by law firm Robinson Legal was costing $36,000 annually in call line and rental charges yet the phones were only being used to make, take and transfer calls without the multi functional benefits available from unified communications and collaboration. Learn how Robinson Legal selected a highly flexible telephony solution that integrated voice, e-mail, text, and faxes and mobile devices – all accessible from just one call number.

This white paper explores how several small businesses are using advanced telecommunications strategies to improve, streamline, and above all serve their customers in ways that help drive revenue and growth. Read on for top tips.

This paper describes how a cloud Services User achieves the true benefits of cloud services and sends warning messages to the providers, hosting companies and telecommunications firms. It also provides clues on how a customer can gain better value from services offered by the new cloud companies and Hosting businesses.

Businesses of all sizes are increasingly focused on creating flexible work environments and offering telework options for employees. By administering policies and providing the technical capability for employees to work remotely, these companies can improve job satisfaction and worker attraction and retention. At the same time, the organisation can realise additional business benefits such as lowering costs, increasing productivity, improving sustainability and maintaining business continuity. This paper explores the implementation of teleworking based on a foundation of desktop and server virtualisation.

Call it multi-tasking, life-splicing or bleisure but increasingly, fuelled by advances in technology, employees are blurring the boundaries between home and work. ‘Generation Standby’ employees, never truly ‘switched off’ and always ready to be called upon, are now enjoying, and expecting, greater levels of flexibility and mobility than ever before. Read on.