White Papers: Telecommunications

Businesses of all sizes are increasingly focused on creating flexible work environments and offering telework options for employees. By administering policies and providing the technical capability for employees to work remotely, these companies can improve job satisfaction and worker attraction and retention. At the same time, the organisation can realise additional business benefits such as lowering costs, increasing productivity, improving sustainability and maintaining business continuity. This paper explores the implementation of teleworking based on a foundation of desktop and server virtualisation.

A 5-year old analogue telephony system used by law firm Robinson Legal was costing $36,000 annually in call line and rental charges yet the phones were only being used to make, take and transfer calls without the multi functional benefits available from unified communications and collaboration. Learn how Robinson Legal selected a highly flexible telephony solution that integrated voice, e-mail, text, and faxes and mobile devices – all accessible from just one call number.

Call it multi-tasking, life-splicing or bleisure but increasingly, fuelled by advances in technology, employees are blurring the boundaries between home and work. ‘Generation Standby’ employees, never truly ‘switched off’ and always ready to be called upon, are now enjoying, and expecting, greater levels of flexibility and mobility than ever before. Read on.

Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility. However, as many have already discovered, selecting and deploying a mobile solution is complex and brings many challenges and considerations. Here are some common mistakes and tips to try and avoid them.

This eBook provides an in-depth overview of UC: what it is, the capabilities it can provide to small and medium businesses, what’s required to implement it, and how it can improve your business. Download this free eBook now!