SaaS Whitepapers

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Reward your loyal customer for increased client acquisition
By Aimia | 5/11/2015

It is important to reward your existing clients as they are integral to building brand equity for your business. Find out how a multi-channel customer relationship and loyalty platform not only combines all touch points of your business but also enables you to gain better insights to your clients through feedback and purchase data.

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Third Platform demands special attention from candidates and recruiters
By Randstad | 1/10/2015

This IDG Connect white paper explores the effect of how third platform technologies are affecting workers at all levels of IT.

The current expansion of the Third Platform presents a wealth of job opportunities for IT professionals with skills and ambition in mobile computing, social networking, the cloud and big data analytics. Based on interviews of 100 IT decision makers working for organizations in Australia, Canada and the US, this IDG Connect white paper from Randstad explores how third platform technologies are affecting workers at all levels of IT.

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Schneider Electric transforms it's IT infrastructure
By Teneo | 21/9/2015

In this whitepaper find out how Schneider Electric reduced optimised traffic volume across the WAN by an average of 75% and minimised bandwith upgrades – ultimately decreasing IT spend with efficient systems. Read more about how a company employs more than 110,000 people in 100 countries upgraded ageing infrastructure to manage costs, mobility growth and cloud SaaS and IaaS, achieving 80% data reduction while utilising six times less bandwidth.

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Smart loyalty with SaaS delivery
By Aimia | 22/7/2015

Loyalty isn’t a nice-to-have. It’s a must-have to stay competitive. This report looks at how self-serve SaaS-based loyalty programs can be the flexible solution to enable your business to deliver real-time, omni-channel experiences more quickly and efficiently than ever before.

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Hot Topic: customer loyalty success in less than a year
By Aimia | 22/7/2015

Hot Topic, a large mall and web-based specialty retailer needed to reward and communicate with their customers. This report looks at how they launch a customer loyalty program that helped them gain insights, interests, habits, trends, buying behaviour and exceeded all expectations.

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Can broadband change the WAN?
By Silver Peak | 6/7/2015

With large shifts to SaaS and cloud-based solutions, IT is discovering that the end user (IT’s own customer) is seeing a significantly different user experience as the applications that they rely on for their day-to-day productivity are being choked by the backhaul bottlenecks that never existed within the walls of the corporate datacenter. This whitepaper looks at how businesses feeling bandwidth pressure should reassess their WAN.

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Cloud services provisioned outside of IT control can spell trouble
By Tangoe | 20/4/2015

Cloud applications and services are woven into the very fabric of most organisations, yet the vast majority underestimate the number of cloud deployments in their organisation. This report looks at how you can achieve success by harnessing the ability to identify, centralise, and streamline corporate cloud deployments.

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6 Best practices of Managed Mobility Services
By Tangoe | 20/4/2015

The constant change in the mobility landscape often leads to a convoluted, ineffective process of mobility management. Mobility Managed Services (MMS) is emerging as a response to this complexity. MMS can address the varying levels of challenge through an objective-based setting for management in the enterprise. MMS pre-integrates solutions and components that offer specialised skill-sets for continuous improvement of the mobile infrastructure.

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IT Economics Strategy Guide
By Dimension Data | 22/1/2015

With the fast paced world of technology, organisations are looking for a more flexible finance model that allows them to leverage the latest in technology and keep up with competitive trends without having to continually blow IT budgets on lumpy assets with fast depreciating value. This whitepaper looks at: the trends that are spurring a change in the utilisation of IT and associated expenditure, how CIOs are meeting demands in a way that frees up cash for further investment; and tips to maximise ROI with financial models.

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The Forrester Wave™: SaaS HR management systems, Q4 2014
By Workday | 25/11/2014

This report is a must-read for any professional looking to implement a SaaS HR management system into their business. Here you’ll find a breakdown of: •Where each SaaS HR management system stands in relation to each other to in Forrester’s 60 criteria evaluation •Vendor profiles of the eight most significant software providers – ADP, Ceridian,, Meta4, Oracle, SAP SuccessFactors, Ultimate Software and Workday •How you can use a SaaS HR program to increase employee engagement and customer value

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