It Whitepapers


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The importance of Kaizen in ITSM: When IT service management isn’t what it could be
By Unisys Australia | 13/10/2014
To improve business processes and gain efficiency, its important to identify the signs that your ITSM solution is outdated, inefficient or both. In this paper we look at key questions'you should be asking, such as: • Is your IT staff still using time-consuming manual methods to address common service requests and IT requirements? • Does your organisation lack an automated Service Request Management (SRM) system? • Is your current ITSM solution able to support all your IT reporting and information needs?
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ITSM not by the Book: Gain operational insight and change how you view ITSM
By Unisys Australia | 13/10/2014
Many organisations believe they can transform their IT operations by simply buying a new management tool. However, this is just the start. This whitepaper discusses the dynamics of a complete transformation: • Learn why IT management tools should be more than "plug & play" • The 5-step plan to implementing ITSM for the best results long-term • Understand why your approach should be more about the data and less about the tool itself
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Cutting-edge technology helps students succeed
By Dell | 1/9/2014
This whitepaper details how the Academy of Art University in the US uses high-performing, reliable workstations, servers, and PCs to help design students get ready for the workforce. • The University has a cross-academy strategy that seeks to give all departments, including faculty and administrative staff, technology that fosters innovation. • The Academy can support its technology strategy and prepare students for success in the emerging innovation economy • The University can also better support remote learning
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Top 10 Tips for Cyber Resilience
By Symantec | 22/5/2014
Presented in the form of the top 10 tips for cyber resilience, this whitepaper provides a simple, easy to digest guide for enterprise on how best to secure your business against cyber risk and threats.
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Internet Security Threat Report 2014
By Symantec | 22/5/2014
Eight breaches in 2013 provided a painful reminder that cybercrime remains prevalent. This year’s report once again covers the wide-ranging threat landscape, with data collected and analysed by security experts, while calling out seven areas that deserve special attention.
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EMC VNXe: Enterprise Features, Entry-level Simplicity
By EMC Corporation | 21/5/2014
The need for advanced IT capabilities for competitive advantage isn’t limited to big companies. This whitepaper details how SMB’s and entry-level companies can still access functional capability and good economic value through the power of technology.
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Transform IT, Transform the Enterprise
By ServiceNow | 3/4/2014
Existing IT operational models and an ageing infrastructure are CIOs back from their full potential. This paper reveals the three IT imperatives for a CIO-led transformation, and details how CIOs are adopting strategies to change IT and assert their organisations as business leaders and innovators.
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The Future of IT: From Chaos to Service Automation
By ServiceNow | 3/4/2014
Technology has become the heart and soul of every business, but IT workload and system complexity become more challenging. This whitepaper details the future of IT, the major challenges facing CIOs, and the three ways to transform IT so CIOs can lead the way.
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The Three Essential Steps to Successful Cloud Migration
By Logicalis Australia | 1/4/2014
Businesses and enterprises have quickly realised the power and efficiency of cloud computing, but migrating to the cloud can be a challenging process. This guide leads you through the three key steps you should take to assess your workload, select the most appropriate cloud model and ensure your cloud provider’s migration methodology stacks up.
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Why you should be re-thinking your approach to data protection
By Logicalis Australia | 1/4/2014
Organisations of all shapes and sizes need a new approach to data protection that addresses the challenges of data growth, but IT budgets are not keeping pace with the escalating costs of supporting storage requirements. This whitepaper explores how securing and retrieving organisational data will need to be done more efficiently.
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