Caesars Entertainment Corporation’s IT department faced the challenge of unifying its IT service management for a diverse user base that was already large and growing quickly. Caesars realised that combining standard IT processes with NIIT Technologies as a strategic partner was the best solution to address this challenge.
Every day seems like a battle—email, phone calls, unresolved issues, management asking for reports, users losing patience. There’s not enough time to implement the processes that will help you get ahead. You’re operating in chaos, without an efficient way to manage your work, your data, or your team.
It’s time to move into the modern world of IT—not to mention save your sanity. Let us help you modernise your help desk by following a proven process.
To improve business processes and gain efficiency, its important to identify the signs that your ITSM solution is outdated, inefficient or both. In this paper we look at key questions'you should be asking, such as:
• Is your IT staff still using time-consuming manual methods to address common service requests and IT requirements? • Does your organisation lack an automated Service Request Management (SRM) system? • Is your current ITSM solution able to support all your IT reporting and information needs?
Power management techniques for reducing IT energy consumption can provide significant opportunities for operational cost savings and other business value. To maximise effectiveness in the data centre, however, a holistic approach must be employed that identifies, monitors, and addresses all applicable energy-consuming components. Utilising the appropriate tools, enterprises can overcome the most challenging inhibitors to implementing “green IT” initiatives. In this white paper, we explore the best approaches to developing, deploying, and managing an effective data centre power management solution.
Out-of-control data centres that lack reliability and proper security often result in systemic instances of lost productivity and operational cost overruns. By proactively enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data centre services that more effectively meet organizational requirements. In this whitepaper, we compare data centre management products, which provide both access control and holistic monitoring services to ensure reliable, secure, and cost effective data centre implementations. Click to download!
When competition is tough and resources are limited, corporate leaders are depending on growing their existing capabilities in order to grow their business. Information technology can be a unique catalyst for business growth, delivering a competitive advantage when creatively applied to established and emerging problems. Read more on what trends are accelerating the value of IT.
Over the past year, adoption of ITIL best practices continued to grow at a steady rate, but we also began to see a new scepticism, or backlash, towards ITIL. Business leaders wanted to see action, and more importantly, ROI. Read on.