Case Study Whitepapers


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City of Subiaco Delivers on Core Customer Service Strategy with ShoreTel
By Shoretel | 10/7/2014
st Australian local government authority consolidates disparate telephony systems with ShoreTel and introduces Unified Communications and Contact Centre capabilities to deliver on customer service goals.
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Peoplebank Recruits ShoreTel for APAC-wide IP-Tel Roll-out
By Shoretel | 10/7/2014
With the vision to be the best recruitment company in Asia-Pacific, Peoplebank deployed ShoreTel to improve its national and international business communications
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ShoreTel IP Telephony System Helps Save Patients’ Lives
By Shoretel | 10/7/2014
Faced with a communications break down among staff and customers, the CDD decided to replace their server-based VoIP system with more reliable IP telephony from ShoreTel.
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ShoreTel UC system saves precious time for patient care at Airlie Women’s Clinic
By Shoretel | 10/7/2014
With about 50,000 patients on file, the Melbourne-based Airlie Women’s Clinic is one of the most successful medical practices in Victoria, Australia. The clinic is staffed by female general practitioners who have a particular interest in preventative care, women and family health issues and counseling. The practice, which treats up to 300 patients per day, is focused on providing high quality patient care: a service feature recognized nationally with the Airlie Women’s Clinic selected as one of Australia’s medical practice training facilities.
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AP+M Propels Productivity and Savings with ShoreTel Mobility
By Shoretel | 10/7/2014
A turbine engine parts distributor uses ShoreTel Mobility to simplify smartphone integration and capitalize on ShoreTel UC features and costsaving call capabilities.
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Land Information New Zealand End User Computing Case Study
By Citrix | 6/7/2014
This Tech Research Asia end user case study analyses the results of the adoption of virtual desktop infrastructure (VDI) by Land Information New Zealand (LINZ) to support its end user computing strategy. This strategy includes the establishment of a three-tier IT service model. This case study also investigates the reasons why LINZ adopted the technology, the goals it was striving to achieve, and the outcomes it has realised. This case study also provides advice to technology leaders considering their own workplace strategy.
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Case Study: Swinburne University
By Cisco | 10/6/2014
Next-generation environment at Swinburne University leverages integrated, high-performance FlexPod solution.
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Skyscape Captures Market with New Cloud Services
By VCE | 19/5/2014
This report encompasses how a UK entry-level company, Skyscape Cloud Services, secured government procurement framework status and won significant new business in just 10 months.
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BYOD Enables Branch of the Future for Credit Union Australia
By Good Technology | 6/5/2014
CUA, Australia’s largest customer-owned financial institution, provides banking products and services to over 400,000 customers across the country. An initiative to develop new ‘branch of the future’ retail locations made securing mobile data and applications a number one priority. Read this case study to learn how secure mobility helped them to increase collaboration, manageability and innovation.
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SThree Transforms Recruiting Practice through Secure Mobile Collaboration
By Good Technology | 6/5/2014
In the ultra-competitive global recruitment market, speed of information, relationships, and quality of contacts are paramount. Read this case study and find out how SThree improved productivity, work-life balance and lowered costs all while maintaining their competitive advantage via secure mobile collaboration.
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