Case Study Whitepapers


Sort by: Date | Company | Title


The total economic impact of EMC continuous availability
By EMC Corporation | 8/9/2014
This whitepaper contains case study research by Forrester consulting focused on continuous availability and the total economic impact of deploying EMC technology The study provides readers with a framework to evaluate the potential financial impact of EMC technology on their organisations To better understand the benefits, costs and risks associated with deploying the technology, Forrester interviewed four current EMC customers. Research also revealed how to minimize downtime, improve asset utilisation and load balancing, while increasing efficiency in data migration and hardware maintenance
Download this now


Empowering faculty and staff with desktop technology refresh
By Dell | 5/9/2014
Read how the University of Maryland University College boosted faculty and staff productivity by refreshing outdated computers and migrating to a standardized Windows 7 environment. • UMUC has the largest enrolment of any public university in the US and was one of the first universities in the US to offer online degree programs • The university operates a large distributed IT infrastructure with thousands of desktops • After upgrading its desktop environment, the number of help desk requests has fallen, and the volume of calls related to hardware failures has dropped significantly
Download this now


Teleworking toward a healthy recovery
By Dell | 1/9/2014
With EmblemHealth’s company headquarters flooded after Hurricane Sandy in 2012, this paper explains how a mobile laptop solution enabled displaced employees to work remotely and maintain productivity. • Hurricane Sandy’s surge swamped the building’s sublevels, where its mechanical and electrical systems reside, rendering it uninhabitable for three months • Employees who were working remotely could access the company’s intranet to get updates as needed • Corporate notebooks were also essential to mobile workers such as visiting nurses and health coaches
Download this now


Cutting-edge technology helps students succeed
By Dell | 1/9/2014
This whitepaper details how the Academy of Art University in the US uses high-performing, reliable workstations, servers, and PCs to help design students get ready for the workforce. • The University has a cross-academy strategy that seeks to give all departments, including faculty and administrative staff, technology that fosters innovation. • The Academy can support its technology strategy and prepare students for success in the emerging innovation economy • The University can also better support remote learning
Download this now


VMware - XtremIO powers VMworld 2013
By EMC Corporation | 1/9/2014
Read how VMware found infrastructure that could handle hundreds of thousands of low-latency IOPS to service over 2500 concurrent active virtual machines. · The infrastructure solution had to provision and deprovision labs with no impact on active students · Platform resiliency was crucial · With four all-flash arrays, results involved high levels of consistent and predictable IOPS performance under demanding workload conditions
Download this now


Taking the pain out of supporting diverse technologies
By UXC | 25/8/2014
In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements
Download this now


City of Subiaco Delivers on Core Customer Service Strategy with ShoreTel
By Shoretel | 10/7/2014
st Australian local government authority consolidates disparate telephony systems with ShoreTel and introduces Unified Communications and Contact Centre capabilities to deliver on customer service goals.
Download this now


Peoplebank Recruits ShoreTel for APAC-wide IP-Tel Roll-out
By Shoretel | 10/7/2014
With the vision to be the best recruitment company in Asia-Pacific, Peoplebank deployed ShoreTel to improve its national and international business communications
Download this now


ShoreTel IP Telephony System Helps Save Patients’ Lives
By Shoretel | 10/7/2014
Faced with a communications break down among staff and customers, the CDD decided to replace their server-based VoIP system with more reliable IP telephony from ShoreTel.
Download this now


ShoreTel UC system saves precious time for patient care at Airlie Women’s Clinic
By Shoretel | 10/7/2014
With about 50,000 patients on file, the Melbourne-based Airlie Women’s Clinic is one of the most successful medical practices in Victoria, Australia. The clinic is staffed by female general practitioners who have a particular interest in preventative care, women and family health issues and counseling. The practice, which treats up to 300 patients per day, is focused on providing high quality patient care: a service feature recognized nationally with the Airlie Women’s Clinic selected as one of Australia’s medical practice training facilities.
Download this now