Case Study Whitepapers


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Teleworking toward a healthy recovery
By Dell | 1/9/2014
With EmblemHealth’s company headquarters flooded after Hurricane Sandy in 2012, this paper explains how a mobile laptop solution enabled displaced employees to work remotely and maintain productivity. • Hurricane Sandy’s surge swamped the building’s sublevels, where its mechanical and electrical systems reside, rendering it uninhabitable for three months • Employees who were working remotely could access the company’s intranet to get updates as needed • Corporate notebooks were also essential to mobile workers such as visiting nurses and health coaches
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Cutting-edge technology helps students succeed
By Dell | 1/9/2014
This whitepaper details how the Academy of Art University in the US uses high-performing, reliable workstations, servers, and PCs to help design students get ready for the workforce. • The University has a cross-academy strategy that seeks to give all departments, including faculty and administrative staff, technology that fosters innovation. • The Academy can support its technology strategy and prepare students for success in the emerging innovation economy • The University can also better support remote learning
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Taking the pain out of supporting diverse technologies
By UXC | 25/8/2014
In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements
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City of Subiaco Delivers on Core Customer Service Strategy with ShoreTel
By Shoretel | 10/7/2014
st Australian local government authority consolidates disparate telephony systems with ShoreTel and introduces Unified Communications and Contact Centre capabilities to deliver on customer service goals.
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Peoplebank Recruits ShoreTel for APAC-wide IP-Tel Roll-out
By Shoretel | 10/7/2014
With the vision to be the best recruitment company in Asia-Pacific, Peoplebank deployed ShoreTel to improve its national and international business communications
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ShoreTel IP Telephony System Helps Save Patients’ Lives
By Shoretel | 10/7/2014
Faced with a communications break down among staff and customers, the CDD decided to replace their server-based VoIP system with more reliable IP telephony from ShoreTel.
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ShoreTel UC system saves precious time for patient care at Airlie Women’s Clinic
By Shoretel | 10/7/2014
With about 50,000 patients on file, the Melbourne-based Airlie Women’s Clinic is one of the most successful medical practices in Victoria, Australia. The clinic is staffed by female general practitioners who have a particular interest in preventative care, women and family health issues and counseling. The practice, which treats up to 300 patients per day, is focused on providing high quality patient care: a service feature recognized nationally with the Airlie Women’s Clinic selected as one of Australia’s medical practice training facilities.
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AP+M Propels Productivity and Savings with ShoreTel Mobility
By Shoretel | 10/7/2014
A turbine engine parts distributor uses ShoreTel Mobility to simplify smartphone integration and capitalize on ShoreTel UC features and costsaving call capabilities.
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Land Information New Zealand End User Computing Case Study
By Citrix Systems Asia Pacific | 6/7/2014
This Tech Research Asia end user case study analyses the results of the adoption of virtual desktop infrastructure (VDI) by Land Information New Zealand (LINZ) to support its end user computing strategy. This strategy includes the establishment of a three-tier IT service model. This case study also investigates the reasons why LINZ adopted the technology, the goals it was striving to achieve, and the outcomes it has realised. This case study also provides advice to technology leaders considering their own workplace strategy.
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Case Study: Swinburne University
By Cisco Systems Australia | 10/6/2014
Next-generation environment at Swinburne University leverages integrated, high-performance FlexPod solution.
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