TAG: CRM
Computerworld On-Demand Webcast | Winning and retaining customers through better web application performance
By CA | 19/3/2010
Customer acquisition and retention is key to business survival, and with today's web-savvy consumers and business users, nowhere is the difference between good and bad service more keenly apparent than online. Protect revenue and accelerate growth - learn how to offer visitors a superior web experience.
Download this now
Maximising customer capital
By gen-i | 10/3/2010
Maximising customer capital means making the most of each customer interaction by creating better interfaces with your customers and, more importantly, establishing the right interface for each kind of customer. Get closer to customers - read more.
Download this now
Flexible Service Desk? Dynamic Markets - Independent Market Research Report
By Numara | 5/3/2010
A sample of 100 interviews was collected with IT decision makers and influencers with knowledge of the organisation’s service / help desk software solution. See what they had to say about costs, support, and solutions. Read on.
Download this now
Executive Insight | Achieving Service Excellence: Leveraging Cross-Enterprise Workflow to Organise Around the Customer
By Numara | 5/3/2010
Common problems with interdepartmental handling of customer issues can be solved by creating enterprise-wide work flow and visibility, allowing the support organisation to always have the latest update about every issue. Read more...download now!
Download this now
Social CRM Comes of Age
By Oracle | 18/9/2009
The impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must respond. Find out how to best utilise Social CRM by reading on.
Download this now
White paper survey: Web 2.0 and Sales Process Management
By Oracle | 18/9/2009
How satisfied are sales managers with the processes involved in locating, managing, and closing sales? What can this tell us about where Web 2.0 applications would provide the most benefit to the overall sales process? Read the survey results now.
Download this now
Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales
By Oracle | 18/9/2009
Sales 2.0 is the adaptation of Web 2.0 concepts and technologies to improve and accelerate the sales process. This paper features information gathered from polls of professionals, feedback from experts, and advice from vendors. Read the results now.
Download this now
Connect and Empower Mobile Salespeople
By Oracle | 18/9/2009
New technologies can help salespeople on the road be more effective, better manage customer relationships, and close more deals. Want to know more? Download this free white paper now.
Download this now
Differentiate Your Company with Complete CRM
By Oracle | 18/9/2009
This white paper expands on the idea of Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyse results to adapt and take advantage of changing circumstances. Realise greater value from CRM, read more.
Download this now
Best Practices for Pipeline Management
By Oracle | 18/9/2009
Overcome challenges and establish competitive advantage: diligently forecast the state of the business, diagnose and pinpoint the specific problems affecting sales performance, and plan appropriate actions to fix any shortcomings. Read how now.
Download this now
Evaluating CRM Solutions: Six Ways "The Oracle Advantage" Benefits Your Organisation
By Oracle | 18/9/2009
The best CRM evaluations are conducted by analysing a combination of vendor criteria in addition to assessing product features and functionality. This white paper summarises the key questions every organisation should ask of a vendor. Read on now.
Download this now
Business Processes and Customers - Difficult Domains to Integrate
By Sword Ciboodle | 1/6/2009
Get more out of CRM, integrate BPM with customer needs. This BPM Focus whitepaper discusses the problems with traditional CRM and explains the best practice scenarios for better customer interaction.
Download this now
Customer Experience Management: Improving the Consistency and Quality of Customer Interactions
By Sword Ciboodle | 1/6/2009
Don't let your customers have a bad experience. Customer experience management (CEM) research from Ventana highlights the failures of traditional CRM and indicates many companies are hearing the message, but few have implemented the processes and technology to make it a reality. Download the report today!
Download this now
Big ideas & best practices for CRM online
By Oracle | 9/3/2009
It's no secret that customer relationship management (CRM) is a key business strategy to determine enterprise success. Aggressively managing customer relationships and working to ensure retention have become imperative to building business, especially through lean times. Read on discover big ideas and best practices to manage your CRM strategy.
Download this now
