Whitepapers


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Internet Security Threat Report
By Symantec | 25/8/2016

Symantec has established one of the most comprehensive sources of Internet threat data in the world through the Symantec™ Global Intelligence Network, which is made up of more than 63.8 million attack sensors and records thousands of events per second. This network monitors threat activity in over 157 countries and territories through a combination of Symantec products and services, such as Symantec DeepSight™ Intelligence, Symantec™ Managed Security Services, Norton™ consumer products, and other third-party data sources.

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Australia's Internet Security Threat Profile
By Symantec | 25/8/2016

Symantec’s 2015 Internet Security Threat Report identifies the vulnerabilities leaving Australian businesses exposed. Using information gathered through Symantec’s Global Intelligence Network, the annual report provides enterprises, small businesses, and consumers with essential information to secure their systems effectively now and into the future.

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IT Service Management Blueprint
By ServiceNow | 24/8/2016

Every day your service desk is a challenge. Manual processes, repetitive issues, and human error cause delays in cycle times and leave your users dissatisfied. It’s time to accelerate service delivery with automation.

Automation can significantly impact and alleviate these commonly reported service desk difficulties:

• Issues aren’t resolved promptly due to manual processes in routing, issue resolution, and request management, leading to missed SLAs.

• Recurring requests, like password resets, show up in your queue constantly, preventing your team from responding to more complex issues.

• Customer satisfaction is low with employees forced to delay work while they wait on IT to provide solutions.

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Investing in ITIL-Aligned ITSM Technology
By ServiceNow | 24/8/2016

If you are interested in implementing ITIL – the IT service management (ITSM) framework – you need to carefully consider the blend of people, processes, and technology that you use to support an ITIL rollout.

Your company could attempt to adopt ITIL without fit-for-purpose ITSM technology, but the result would leave people “working harder, not smarter”— able to employ a number of ITIL best practices but not necessarily doing so efficiently or effectively. In this eBook you will learn:

• How a fit-for-purpose ITSM platform helps with ITIL adoption (and IT operations) • How to justify the investment in a fit-for-purpose ITSM platform • Understanding your requirements to select the best technologies for supporting your ITIL implementation

If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services.

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A Practical Approach to ITIL Adoption
By ServiceNow | 24/8/2016

The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid.

When creating your ITIL vision and planning for integrating ITIL into your organization, you can learn by those who have gone before. This will increase the speed of your ITIL adoption and ensure the success of your efforts.

In this eBook, you will learn: • The top five ITIL vision mistakes • The top five ITIL planning mistakes • The top five ITIL “implementation” mistakes • How leading companies start with ITIL

With a clear understanding of ITIL best practices, you will have a great start in bringing improved IT service delivery and support to your organization.

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Make Your Life Easier with ITIL
By ServiceNow | 24/8/2016

Today’s employees demand more from the corporate IT department than ever before – expecting an experience closer to the quick and easy digital interactions they enjoy in their personal lives.

To keep up with rising expectations, organizations can adopt an ITIL best practice framework for IT service management (ITSM). This approach improves both your IT service delivery and the user experience for customers and employees.

This eBook will walk you through key issues when considering adoption of ITIL to improve your IT service management efforts.

• Should my company adopt an ITIL best practice framework? • How is a lack of best practices adversely affecting my IT department? • How can ITIL help my efforts to improve IT services in my organization?

ITIL best practices has improved IT service delivery and IT support for tens of thousands of companies worldwide. Learn how it can help your organization become more productive.

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What are the main differences between SMB accounting software and an ERP system?
By NetSuite | 22/8/2016

'Cloud computing has brought to small businesses a dizzying array of business applications that were previously unaffordable or non-existent. The number of ways to extend accounting software is nearly limitless. However, business owners need to be very aware that just because it is possible to connect together multiple applications to support their operations, it may not be the most effective or efficient approach. In this paper you will learn the hidden costs of working with multiple applications and discover the benefits of ERP for your small business.

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The Buyers Guide to Financial Management Software
By NetSuite | 22/8/2016

A financial management system is key to running your operations profitably. You need to have realtime insights into numerous financial metrics such as profitability ratios, inventory margins, liabilities, fixed assets and taxes. An integrated financial management system that brings together your order-to-cash and procure-to-pay processes provides you with great business visibility while allowing your staff to perform their jobs much quicker. An adaptable financial management system with rich business planning, comprehensive system integration and solid reporting capabilities that operates in the cloud will position you for the next stage of growth.

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The Top 4 Biggest Growth Opportunities for Small Businesses
By NetSuite | 22/8/2016

Do you ever get the feeling that you’re running on the spot? Being a SMB is challenging enough as it is, without your systems holding you back.

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Forrester Top 10 Technology Trends to Watch 2016-2018
By NetSuite | 22/8/2016

The customer is king. That’s a given. Smart companies are adopting end-to-end technology solutions to propel their growth and ensure their sustainability. Forrester’s top 10 technology trends demonstrates why a shift is underway from cyclical, intention-led spending on point solutions, to investments targeting customer-driven, end-to-end value. Whilst this opens up huge opportunities, they also pose challenges in terms of the organisation’s infrastructure, culture, and maturity – particularly as companies expand and grow. Download this white paper and learn what technology trends are going to impact your organisation over the next two years.

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