Shoretel Whitepapers


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9 Things to Consider Before Choosing a Cloud Phone Provider
By Shoretel | 24/2/2017

Businesses today are turning to cloud phone systems more than ever, but how do you know which one is right for you? First thing’s first, there are two types of cloud phone systems to consider: basic hosted VoIP and premium managed VoIP. To choose the one that’s best for your business, we’ve dialed it down to nine simple questions you should ask before pressing one for yes.

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The Top Security Questions You Should Ask A Cloud Communications Provider
By Shoretel | 24/2/2017

Reputable, cloud-based VoIP services like ShoreTel Connect CLOUD will have a security policy and safeguards in place. But as a business owner, it’s still important to educate yourself about what security issues exist in cloud phone systems.This simple Q and A will examine essential security concerns to help you ensure your cloud-based VoIP is secure.

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How To Keep UCC Costs Down As Complexity Grows
By Shoretel | 24/2/2017

Nemertes has conducted research to analyse real-world cost data, including capital, implementation, and operational costs. The research helps companies compare how overall costs change based on the provider selected. Most important, it includes ongoing operational costs, which are hard to factor into a business case until the IT staff actually must manage the provider in question. This paper documents those costs and provides the three different sample outputs from a cost model developed by Nemertes, populated with the research data.

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5 Ways Updating Your Phone System Drives Business Success
By Shoretel | 24/2/2017

If you’re like many businesses, the only time you think about your phone system is when it’s not working. But the ‘set it and forget it’ mindset can cost you in more ways than one. The way we work – and how a business interacts with its customers – has changed.

This eBook outlines five components to consider when evaluating either your current phone system or a new communications solution. Use it to better understand how an updated phone system can help you reduce costs, improve the user experience and grow with your business.

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The Business Guide to Cloud Communications: How a cloud-based phone system can make your businesses more agile, flexible and innovative
By Shoretel | 15/8/2016

Growing businesses are on the lookout for services and tools that will help them level the playing field. So, when a product as synonymous with business as the telephone is revolutionized, it’s time to take a closer look. A cloud-based phone system can make your businesses more agile, flexible and innovative. Cloud Communications are often more affordable, flexible and reliable— providing greater access to innovative features. This guide identifies the top ways your small business can benefit from a cloud-based phone system. Each chapter takes an in-depth look at the features of this new telecommunications technology.

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The Top Security Questions You Should Ask A Cloud Communications Provider
By Shoretel | 15/8/2016

Reputable, cloud-based VoIP services like ShoreTel Connect CLOUD will have a security policy and safeguards in place. But as a business owner, it’s still important to educate yourself about what security issues exist in cloud phone systems.This simple Q and A will examine essential security concerns to help you ensure your cloud-based VoIP is secure.

Download this now


9 Things to Consider Before Choosing a Cloud Phone Provider
By Shoretel | 15/8/2016

Businesses today are turning to cloud phone systems more than ever, but how do you know which one is right for you? First thing’s first, there are two types of cloud phone systems to consider: basic hosted VoIP and premium managed VoIP. To choose the one that’s best for your business, we’ve dialed it down to nine simple questions you should ask before pressing one for yes.

Download this now


True cost of ownership for unified communications: How vendor selection impacts ROI
By Shoretel | 5/2/2016

Nemertes’ annual study on IP Telephony/Unified Communications real-world Total Cost of Ownership finds organizations spending less on their on-premises IP telephony and UC deployments driven by competition between vendors and by improved knowledge among IT staffs. This paper provides the details on how vendor selection impacts ROI.

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5 reasons your phone system may be outdated
By Shoretel | 5/2/2016

Your phone system is the communication hub that connects employees, partners and customers. But does your phone system include modern capabilities that fully support your business? This e-book outlines five important questions you should ask to determine if your phone system has the capabilities and features you need to help your business thrive.

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HOYTS Group entertains more than AU$300,000 annual cost savings with ShoreTel
By Shoretel | 20/1/2015

Last year, HOYTS group implemented a ShoreTel Unified Communications and Enterprise Contact Centre solution across 50 sites in Australia and New Zealand. Find out: how HOYTS achieved ROI within 9 months of implementation, reached a calculated annual savings of more than AU$300K, and why the company chose ShoreTel to meet their communication needs.

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