Shoretel Whitepapers


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The Business Guide to Cloud Communications: How a cloud-based phone system can make your businesses more agile, flexible and innovative
By Shoretel | 15/8/2016

Growing businesses are on the lookout for services and tools that will help them level the playing field. So, when a product as synonymous with business as the telephone is revolutionized, it’s time to take a closer look. A cloud-based phone system can make your businesses more agile, flexible and innovative. Cloud Communications are often more affordable, flexible and reliable— providing greater access to innovative features. This guide identifies the top ways your small business can benefit from a cloud-based phone system. Each chapter takes an in-depth look at the features of this new telecommunications technology.

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The Top Security Questions You Should Ask A Cloud Communications Provider
By Shoretel | 15/8/2016

Reputable, cloud-based VoIP services like ShoreTel Connect CLOUD will have a security policy and safeguards in place. But as a business owner, it’s still important to educate yourself about what security issues exist in cloud phone systems.This simple Q and A will examine essential security concerns to help you ensure your cloud-based VoIP is secure.

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9 Things to Consider Before Choosing a Cloud Phone Provider
By Shoretel | 15/8/2016

Businesses today are turning to cloud phone systems more than ever, but how do you know which one is right for you? First thing’s first, there are two types of cloud phone systems to consider: basic hosted VoIP and premium managed VoIP. To choose the one that’s best for your business, we’ve dialed it down to nine simple questions you should ask before pressing one for yes.

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True cost of ownership for unified communications: How vendor selection impacts ROI
By Shoretel | 5/2/2016

Nemertes’ annual study on IP Telephony/Unified Communications real-world Total Cost of Ownership finds organizations spending less on their on-premises IP telephony and UC deployments driven by competition between vendors and by improved knowledge among IT staffs. This paper provides the details on how vendor selection impacts ROI.

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5 reasons your phone system may be outdated
By Shoretel | 5/2/2016

Your phone system is the communication hub that connects employees, partners and customers. But does your phone system include modern capabilities that fully support your business? This e-book outlines five important questions you should ask to determine if your phone system has the capabilities and features you need to help your business thrive.

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HOYTS Group entertains more than AU$300,000 annual cost savings with ShoreTel
By Shoretel | 20/1/2015

Last year, HOYTS group implemented a ShoreTel Unified Communications and Enterprise Contact Centre solution across 50 sites in Australia and New Zealand. Find out: how HOYTS achieved ROI within 9 months of implementation, reached a calculated annual savings of more than AU$300K, and why the company chose ShoreTel to meet their communication needs.

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How virtualization complements Shoretel’s highly reliable distributed architecture
By Shoretel | 20/1/2015

Enterprises of all sizes adopt virtualisation as a way to improve the efficiency of IT infrastructure and decrease total cost of ownership. This whitepaper looks at how customers who adopted virtualisation achieved better server utilisation, increased application uptime, and greater IT agility and responsiveness by enabling private cloud computing.

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Minimizing Costs, Maximizing Value of IP Telephony
By Shoretel | 10/7/2014

Nemertes Research - Minimizing Costs, Maximizing Value of IP Telephony

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ShoreTel UC system saves precious time for patient care at Airlie Women’s Clinic
By Shoretel | 10/7/2014

With about 50,000 patients on file, the Melbourne-based Airlie Women’s Clinic is one of the most successful medical practices in Victoria, Australia. The clinic is staffed by female general practitioners who have a particular interest in preventative care, women and family health issues and counseling. The practice, which treats up to 300 patients per day, is focused on providing high quality patient care: a service feature recognized nationally with the Airlie Women’s Clinic selected as one of Australia’s medical practice training facilities.

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AP+M Propels Productivity and Savings with ShoreTel Mobility
By Shoretel | 10/7/2014

A turbine engine parts distributor uses ShoreTel Mobility to simplify smartphone integration and capitalize on ShoreTel UC features and costsaving call capabilities.

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