Shoretel Whitepapers


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City of Subiaco Delivers on Core Customer Service Strategy with ShoreTel
By Shoretel | 10/7/2014
st Australian local government authority consolidates disparate telephony systems with ShoreTel and introduces Unified Communications and Contact Centre capabilities to deliver on customer service goals.
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Peoplebank Recruits ShoreTel for APAC-wide IP-Tel Roll-out
By Shoretel | 10/7/2014
With the vision to be the best recruitment company in Asia-Pacific, Peoplebank deployed ShoreTel to improve its national and international business communications
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Minimizing Costs, Maximizing Value of IP Telephony
By Shoretel | 10/7/2014
Nemertes Research - Minimizing Costs, Maximizing Value of IP Telephony
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ShoreTel IP Telephony System Helps Save Patients’ Lives
By Shoretel | 10/7/2014
Faced with a communications break down among staff and customers, the CDD decided to replace their server-based VoIP system with more reliable IP telephony from ShoreTel.
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173-year-old Law Firm Chooses ShoreTel and has Unified Communications Deployed Eight Weeks Later
By Shoretel | 10/7/2014
Demonstrating ShoreTel’s brilliant simplicity and the project management skills of partner Telesmart, Bell Gully had a fully implemented solution just eight weeks after deciding on ShoreTel.
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ShoreTel UC system saves precious time for patient care at Airlie Women’s Clinic
By Shoretel | 10/7/2014
With about 50,000 patients on file, the Melbourne-based Airlie Women’s Clinic is one of the most successful medical practices in Victoria, Australia. The clinic is staffed by female general practitioners who have a particular interest in preventative care, women and family health issues and counseling. The practice, which treats up to 300 patients per day, is focused on providing high quality patient care: a service feature recognized nationally with the Airlie Women’s Clinic selected as one of Australia’s medical practice training facilities.
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AP+M Propels Productivity and Savings with ShoreTel Mobility
By Shoretel | 10/7/2014
A turbine engine parts distributor uses ShoreTel Mobility to simplify smartphone integration and capitalize on ShoreTel UC features and costsaving call capabilities.
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Top Reasons for CEOs to Choose Unified Communications
By Shoretel | 2/5/2014
CEOs frequently face difficult decisions, but choosing a unified communications (UC) system that is simple to deploy, manage and use should not be one of them. This whitepaper details the benefits of a UC service for end-users, business decision makers and IT.
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Aberdeen Group Research: IP Telephony TCO for the SME: Think beyond equipment cost
By Shoretel | 2/5/2014
In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.
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Harte Hanks Research: Customer Loyalty Study IP Telephony System Manufacturers
By Shoretel | 2/5/2014
This paper features the results of a Customer Loyalty Study performed by Harte-Hanks in the IP Telephony System Manufacturers market segment. Leveraging brand loyalty metric Net Promoter Score (NPS), Harte-Hanks as able to determine customer loyalty by manufacturer.
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