IBM Australia Whitepapers


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Research Report: Competitive Review of BPM in the Cloud
By IBM Australia | 13/5/2016

A high level review of Cloud BPM from Appian, IBM, OpenText and Pegasystems.

This report focuses on the cloud-based BPM offerings now being delivered by many BPM vendors, it looks at each offering in terms of how well it addresses this cloud computing model. But it also takes into account the four key use cases for cloud-based BPM; an education vehicle for staff to gain BPM experience, a development and test platform, a platform for building workgroup processes to manage local task execution and workflow and a full cloud-based BPM deployment.

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Improve Banking With the IBM Smarter Process Approach
By IBM Australia | 13/5/2016

A pragmatic way to reinvent business operations in the era of the customer.

On a smarter planet, customers want to do business on their terms, not yours. They expect your operations to be instant, seamless and insightful, so that each interaction is fast and effective: instant, because customers value their time; seamless, because they request superior and consistent services across channels; insightful, because they expect your bank to know them personally.

The IBM Smarter Process approach helps you to reinvent business operations and create a customer-focused company.

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Improve Insurance with a Smarter Process Approach
By IBM Australia | 13/5/2016

A pragmatic way to reinvent business operations in the era of the customer.

For insurance leaders, the time has come for Smarter Process. A Smarter Process approach makes it possible for insurers to reinvent business operations in the era of the customer. Download this whitepaper to find out more.

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Forrester: The API Management Solutions Market Heats Up
By IBM Australia | 13/5/2016

APIs have strategic value for business, and API management solutions are a crucial part of any organisation’s API approach. The market is moving quickly; six important new vendors have entered the space in the last year: Microsoft, Oracle, SAP, Software AG, Torry Harris Business Solutions, and WaveMaker. Established vendors are advancing their solutions, although at very different rates.

To help application development and delivery (AD&D) pros set their future direction for API management, this report describes this landscape, each vendor’s main strengths and weaknesses, and their future plans.

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API Management is the SOA Renaissance
By IBM Australia | 13/5/2016

This whitepaper looks at the business advantage of bringing SOA and API management together, this approach provides a deep and robust integration all the way from the Internet of Things to enterprise back- end systems.

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Accelerating Digital Transformation with IBM API Connect
By IBM Australia | 13/5/2016

Securely unlock enterprise data and services for the digital economy with an integrated API foundation.

Today’s leading enterprises are undergoing a digital transformation. They are diving into the API economy, in which businesses provide services—and the services of partners—when and where customers want them. They are connecting existing enterprise applications, data and services to new channels of personalised customer engagement. Download this whitepaper to find out more.

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The Power of Individualised Interaction
By IBM Australia | 13/5/2016

This infographic outlines how IBM Predictive Customer Intelligence can help you:

- Gather relevant customer information from internal and external source

- Use predictive analytics to determine the right offer for the right customer at the right time, no matter if they are interacting on the web, in your store or with an app

- Provide the best way to address customer needs for each and every engagement channel

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The New Frontier for Personalised Customer Experience: IBM Predictive Customer Intelligence
By IBM Australia | 13/5/2016

This paper introduces the IBM Predictive Customer Intelligence solution, which is designed to help your company create personalized, relevant experiences for individual customers with a focus on driving new revenue. Along with explaining the architecture of the solution, this paper covers how the solution works.

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Customer Analytics for Dummies
By IBM Australia | 13/5/2016

In this book, you take a look at the concepts for getting started with customer analytics and the specific techniques you can employ to enhance relationships with customers, increase revenue, and ultimately, make your organisation more competitive.

Customer Analytics For Dummies, IBM Limited Edition, also gives you a perspective about how big data can be transformed from a never-ending supply of information into a set of predictions that can positively impact your bottom line.

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Seven Capabilities in Performance Management—for a world of volatility, uncertainty and risk
By IBM Australia | 3/5/2016

IBM Planning Analytics incorporates seven key performance management capabilities in a single solution: 1. A cloud-born planning and analytics workspace 2. Access to internal and external data through automated data integration 3. Business-led design for planning, analysis and scorecarding 4. Solutions catalog of IBM Performance Blueprints to accelerate adoption and ROI 5. Predictive analytics powered by IBM Watson Analytics 6. Integral use of the Microsoft Excel interface to speed adoption and leverage existing skills 7. Production reporting with reliable business intelligence applications

Let’s look at each of these seven capabilities individually.

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