Clicksoftware Technologies Whitepapers


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What’s the Hype with Gamification?
By ClickSoftware Technologies | 30/4/2014
Enterprise gamification, the process of receiving positive reinforcement and incentives to drive engagement and change behaviours, is catching on. This whitepaper explains how Field Service Organizations can use gamification to benefit business, bolster employee satisfaction and customer experience.
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Top 52 Customer Service Mobile Apps
By ClickSoftware Technologies | 30/4/2014
Looking to improve your customer service? This whitepaper lists 52 apps that offer comprehensive platforms and innovative tools to engage and interact with customers at every stage of the relationship – with live chat, co-browsing, integrated social communications, and much more.
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Top 25 Best Examples of Gamification in Business
By ClickSoftware Technologies | 30/4/2014
Gamification is used to motivate employees, create healthy competition among teams, generate buzz or social proof, and encourage customer loyalty, among other benefits. This whitepaper lists the top 25 examples of gamification to help spark creativity, collaboration and efficiency.
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How to Leverage the Next Wave of Innovation –Mobility + Enterprise 2.0
By ClickSoftware Technologies | 30/4/2014
Field service companies have an increasing reliance on data collected through mobile devices and fleet vehicles. This whitepaper explains how Enterprise 2.0 tools can aid in tracking, monitoring and performing diagnostics by aggregating and assembling data in a useful, easily accessible format.
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Field Service at a Crossroads: Mobility, Cloud and the Internet of Everything
By ClickSoftware Technologies | 30/4/2014
Internet expansion is moving beyond desktops and LANs, but many field service organizations have yet to explore the benefits of the Internet of Everything and expanded mobile connectivity. This whitepaper discusses the four basic usage models born from new data streams and services.
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Deploying and Managing Mobile Apps for Field Service Workers – 5 Key Questions to Ask
By ClickSoftware Technologies | 1/8/2012
According to VDC Research, smartphone adoption in the enterprise (both personal-liable and corporate-liable) will have reached 162 million units by the end of 2011 – and by 2014, the research firm predicts, the market for enterprise mobility solutions for field service applications will grow at an average annual rate of 11 percent. Read more.
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Forecasting & Planning - Achieving the correct staffing levels with continually fluctuating demands
By ClickSoftware Technologies | 28/11/2011
Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.
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The A to Z of Mobile Workforce Scheduling Optimisation
By ClickSoftware Technologies | 28/11/2011
For organisations that are considering a mobile workforce scheduling solution, there are a host of things to consider; cost versus benefit, change management concerns, personnel needed to implement the project and so on. What we are honing in on in this document are the finer points of an optimised scheduling solution. Read on.
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Ten common mistakes to avoid when selecting and deploying a mobile solution
By ClickSoftware Technologies | 28/11/2011
Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility. However, as many have already discovered, selecting and deploying a mobile solution is complex and brings many challenges and considerations. Here are some common mistakes and tips to try and avoid them.
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Addressing the Challenges of Workforce Management - Any Industry, Any Device, Wherever You Go
By ClickSoftware Technologies | 23/11/2011
Four trends continue to drive changes in the field service market: an increased focus on workforce optimization, improved service quality levels, a move to more flexible software models (for example, software as a service or cloud), and wireless mobility. Read on.
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