Tranzqual Improves User Experience for Mobile Workforce
In response to changing customer trends in an increasingly mobile and digital world, the contact centre must also evolve from its traditional focus on voice- and email-based customer service into the intelligent contact centre. This whitepaper details the key qualities needed to produce and maintain an omni-channel, context-aware customer engagement optimization platform. Download whitepaper »
The abundance of legacy applications in the contact centre can trap a business into rigid, inefficient processes and introduce undue complexity. A unified, omni-channel desktop can transform customer experience without the cost and complexity of rip and replace. This whitepaper explains how companies can save time and money by taking advantage of existing resources in a new way. Download whitepaper »
The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance. Download whitepaper »
Without high-availability storage, you don’t actually have anything – so for a storage system to deliver high availability, system architecture needs to handle component failure as well as service upgrades. This webcast presentation discusses the importance of high-availability to organisations, and how to make sure you can access your data whenever you need it. By using Pure Storage system architecture, along with infiniband as a stateless controller, viewers will learn how Pure Storage meet their philosophy of a “non-disruptive everything”.
Why do we continue to pay the earth for global roaming? With Telstra increasing global roaming charges by 100-500% in over 180 countries, bill shock can only get worse. This paper investigates why, what and how your company can address the need for global coverage.