Why Your Current Service Desk is Failing Your Business and What to do About It
Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.
This infographic looks at the state of DNS threats around the world today. Find out the top 12 DNS attacks, why the impact of attacks can cost companies more than $100,000 per hour, and where majority of the attacks are stemming from. Download whitepaper »
More than one-third of all cyber crime incidents and security breaches are caused by insiders. This whitepaper looks at how to develop a proactive insider threat mitigation program that combines three key elements: executive leadership and advocacy, clear policy and guidance, and workforce education and training. With these elements in place, your organisation can address insider threats before they become messy and costly public problems. Download whitepaper »
This whitepaper will focus on how and why Australian public service must adopt the information security disciplines to locate important data, understand what it’s worth and make sure it’s protected. The paper will examine how government agencies can reduce the extent and damage of cyber security breaches by becoming ‘good shepherds’ of their data. Download whitepaper »