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Whitepaper
Why Your Current Service Desk is Failing Your Business and What to do About It
Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.
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Despite current economic factors, IT investment continues to be fueled by the need for better and more agile IT capabilities to support an enterprise’s business strategy, as well as to keep up with the rapidly changing demands of the ‘always-on’ user. However, budgets are squeezed and executives are under pressure to reduce capital expenditure and streamline administrative costs. A key strategy is to consolidate and refresh existing IT infrastructures. Download now to find out what technology can add value and enable you to change the shape of your IT budget and, to transform IT into a force for change and innovation. Download whitepaper »
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Leading Through Connections – Insights from the Global Chief Executive Officer Study
IBM’s 2012 Global CEO study follows face-to-face discussions with more than 1,700 CEOs and senior public sector leaders from around the globe. The findings examine how CEOs are responding to the complexity of increasingly interconnected organisations, markets, societies and governments. For example, almost one-quarter of CEOs say their organisations operate below par in terms of driving value from data. CEOs have expressed frustration about their inability to capitalise on available information. This is because: “The time available to capture, interpret and act on information is getting shorter and shorter.” CEO, Chemicals and Petroleum, United States Given the need for deeper business insight, the best performing organisations are more adept at converting complex data into insights, and insights into action. Download Entire Report Now.
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AVG Anti-Virus Free Edition
Note: This review covers version 8.5 of the software. This software is now in version 9.0. Antivirus program AVG 8.5 Free offers solid features and ...
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ASIC Optimises and Promotes Network Automation Using HP Software
Allianz Shared Infrastructure Services SE (ASIC) wanted to replace its current suite of management tools, some of which had been developed in-house, with a standard solution for the management of 600 network components in its data centre, in order to reduce costs and further improve quality. Find out what approach they took download today.
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