Why Your Current Service Desk is Failing Your Business and What to do About It

Why Your Current Service Desk is Failing Your Business and What to do About It
Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.
Download Whitepaper
Related Whitepapers
Thanks for downloading Why Your Current Service Desk is Failing Your Business and What to do About It. Here are some other white papers that we feel may be of interest to you given your recent download:
  • This IDC Buyer Case Study examines the Sam M. Walton College of Business' virtual desktop infrastructure (VDI) deployment on the Tintri storage platform. IDC recently spoke with William Allred, Ph.D., associate director, Technology Center, and Scott Zemke, network administrator at Walton College of Business about their experience in deploying a 400-seat VDI infrastructure on the campus for use by undergraduate and graduate students at the College. Download whitepaper »

  • VDP Advanced is a really efficient and effective backup solution on a Tintri VMstore. The in-line deduplication and compression technology of VDP for backups provides additional storage savings. When backups are stored on a VDP Appliance, VDP Advanced has the built-in intelligence to choose the optimal restore technology (CBT restore/full VM restore) for restoring VMs. Download whitepaper »

  • The Internet of Things (IoT) is a concept that is completely transforming the way Australian organisations operate. More than ever, companies have the opportunity to make machine-to-machine communication work for them to improve service and deliver competitive advantage. CIO Australia, Microsoft and Readify recently conducted research to determine the benefits, challenges and drivers to IoT adoption. Download now: Download whitepaper »