Optimising Your Return on Customer Attention
Oracle Real-Time Decisions adds significant new capabilities to all your customer-contact applications, allowing you to decisively increase your Return on Customer Attention. Oracle Real-Time Decisions uses a combination of your explicitly defined business rules and automatically identified statistical information to deliver the best possible content to your customers for every single interaction. Read more.
The consequences of a cyber-attack can be devastating, such as loss of customer confidence, ruined reputation and costly legal ramifications. Not to mention the potential destruction of your entire business. To be fully effective, cyber security must be proactively managed and owned at board level. Not not just by the IT department. It needs to be broad in scope, and senior management needs to recognise that it’s a whole of business challenge. Download whitepaper »
A high level review of Cloud BPM from Appian, IBM, OpenText and Pegasystems. This report focuses on the cloud-based BPM offerings now being delivered by many BPM vendors, it looks at each offering in terms of how well it addresses this cloud computing model. But it also takes into account the four key use cases for cloud-based BPM; an education vehicle for staff to gain BPM experience, a development and test platform, a platform for building workgroup processes to manage local task execution and workflow and a full cloud-based BPM deployment. Download whitepaper »
A pragmatic way to reinvent business operations in the era of the customer. On a smarter planet, customers want to do business on their terms, not yours. They expect your operations to be instant, seamless and insightful, so that each interaction is fast and effective: instant, because customers value their time; seamless, because they request superior and consistent services across channels; insightful, because they expect your bank to know them personally. The IBM Smarter Process approach helps you to reinvent business operations and create a customer-focused company. Download whitepaper »
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