Cloud printing in the enterprise: liberating the mobile print experience from cables, operating systems and physical boundaries
In recent years mobile technology has proliferated throughout the enterprise. Today, virtually no one in the workforce is bound to a desk to work, check e-mail or communicate with co-workers and customers. At the same time, we’re seeing the rise of cloud technologies, loosely defined as online resources, often provided as a service, that manage the data and software that used to run solely on PCs. This merger of mobile and cloud technologies is on its way to becoming one of most significant enablers of business productivity and innovation seen in the past decade. Read more.
When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools found that these considerations mattered most. Download whitepaper »
Today, technology is making it simpler for IT and support teams to handle tasks via remote support software tools. The latest development involves providing video-assisted support using the camera on a customer's or an employee's mobile device to quickly identify technical issues that are hard to describe over the phone. This paper examines the business advantages of adopting this solution to support virtually any product — connected or not. It also looks at the role of LogMeIn, a provider of cloud-based connectivity services, in the important market of video-aided remote support. Download whitepaper »
By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet; some estimates predict that this hyperconnectivity will generate $2.3 trillion in revenue by the year 2025. It’s called the Internet of Things (IoT), and while this rapid expansion will undoubtedly present new support issues, it will also present an opportunity for internal support and their vendors' external, customer-facing support to cooperate formally to benefit a business's end users. Download whitepaper »