Who Should Get an iPhone in Your Company? "The CEO" is the Wrong Answer
This paper offers insight on how organisations can better manage consumer IT in the workplace and use it to improve employee productivity and business performance. Read on to learn more.
The concept of IT-as-a-Service (ITaaS) is rapidly maturing, providing an operational model for service providers to deliver services in a manner whereby they have control over optimising process and procedures, and deliver IT services to the customer as a package. Determining the business value of this approach and the potential savings fundamentally comes down to the concept of the “grey box”: the proportion of the service that is performed by the service provider rather than the customer. The ‘whiter’ the customer insists the box to be, the greater ITaaS reverts to being a managed service and the cost advantages of ITaaS evaporate. Transitioning to an ITaaS is a significant change, and it’s important to recognise the impacts that may affect your organisation. This discussion paper articulates the balance between customer and service provider in taking ownership of service delivery, and looks at how the savings of moving to an ITaaS model have been recognised though three case studies (and the many factors that contributed to the savings). Download whitepaper »
Underpinning the global economy is a vast infrastructure that is inherently complex. However, excess complexity that manifests itself in lack of innovation or poor customer service is a significant problem causing real and quantifiable business damage today, according to a survey of 749 business managers conducted in 2015 by Harvard Business Review Analytic Services. The good news is that many organisations acknowledge they have a problem with excess complexity, and many have taken steps to better manage it. Read this paper to find out more. Download whitepaper »
The heart of Ballance Agri-Nutrients is helping farmers create sustainable, viable businesses. To drive better on-site productivity and profitability for its farmers, Ballance needed the right foundation for establishing its company's digital future. Download whitepaper »