Practical IT Service Management: Rapid ITIL Without Compromise

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Practical IT Service Management: Rapid ITIL Without Compromise

Transactional e-channels, applications, communications and systems all need to be available 24/7 - anytime, anyplace. So why should the IT Service Desk be any different? Learn how to leverage limited staffing to meet customer demands - read on.

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on Computerworld Top 10 Most Influential 2009 — #7 Gershon
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Practical IT Service Management: Rapid ITIL Without Compromise

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IDC Research | A Focus on Business Analytics

Computerworld Strategy Guide: Business Intelligence

Gartner's Magic Quadrant for PC Configuration Life Cycle Management Tools

Compliance Insight | Challenges and Opportunities of PCI

CIO Executive Guide | Unlocking the Potential of Automated Accounts Payable

Sections

Verticals

Zones

Popular Whitepaper Tags

Resources

Jobs

Services

IDG Websites