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  • Keeping track of your iPhone data usage

    When users had unlimited data there was no reason to be concerned with how or where that data was being consumed. Since AT&T dropped unlimited data in favor of tiered data caps, though, users have struggled to understand data usage, and now AT&T is faced with a law suit accusing it of systematically overcharging customers.

  • iPhone 4 newbies: 10 essential tips and tricks

    You soon-to-be Verizon iPhone 4 customers can learn from the experiences of others. Take it from iPhone old-timers, you're about to enter a magical world of awesome apps running on the most simplistic, addictive device on the planet.

  • Laptop not charging

    Reader Bballgurl84life's laptop battery isn't charging.

  • Prepare your PC for future data disasters

    Reformatting and restoring a PC is not fun--in the way spending 2 hours in the dentist's chair is not fun. You have to back up all your data (and pray that you haven't forgotten anything), reformat the hard drive, install Windows, track down missing drivers, find and reload all your software, restore your data, and pull out clumps of hair over the things you inevitably neglected to save. (Firefox plug-ins, anyone?)

  • Stop Facebook from cluttering your inbox

    There's a fine line between awesome and annoying. Take Facebook: Most of the time, it's great, but a few things about the service drive me crazy.

  • 10 ways to get more out of LinkedIn

    With more than 80 million users worldwide, LinkedIn has established itself as the premier social networking site for professionals. If you're job searching, looking to broaden your network or hunting for new partnerships, these 10 tips and tricks will propel you toward success.

  • Switching to desktop Linux? 6 ways to ease the migration

    With all the many compelling reasons for a company to switch to Linux on the desktop, it's no wonder that businesses large and small are increasingly relying on the free and open source operating system.

  • Gmail Tips: Five great e-mail timesavers

    If you're one of Gmail's 193 million users worldwide, you probably rely on the service -- and its add-ons -- every day. Popular among users for its customization features, Google constantly adds to its arsenal of Labs and brings new features mainstream to simplify processes and save users time.

  • How Quora could help your business

    Question-and-answer sites like Yahoo Answers may offer a quick way to ask questions and get answers, but they tend to be plagued by wisecracks, poor spelling, and generally low quality. On the other hand, a new site targeting this niche, Quora, is going to great lengths to keep quality high.

  • There's never been a better time to upgrade RAM

    In case you haven't noticed, memory prices have dropped through the floor. As such, I've been busily upgrading every computer I can get my hands on. For example, my 2009 MacBook Pro has been maxed-out to 8GB, which involved buying two 4GB SODIMM modules. The cost? Just US$97. I dare say I could have got them even cheaper if I'd shopped around.

  • Connect a third monitor to your PC

    As I wrote the other day, it's a pretty simple matter to add a second monitor to your PC. But what about a third? That might require a little more doing.

  • Mobile survival guide: Top tips for staying connected

    Picture this: You're sitting down

  • Facebook social inbox: What you need to know about messages

    Back in November 2010, Facebook announced plans for a "social inbox" -- a space that would serve as a hub for all communications that people use online or via mobile phones, ranging from text messages and chat messages to e-mail messages, too.

  • Upload and view videos in Google Docs

    Google Docs is becoming a more robust cloud-based productivity suite, and the addition of uploading, storing and viewing videos is a boon for sharing corporate presentations and the like. It's also a slick way to skirt your company's firewall on streaming video sites such as YouTube.

  • Smartphone security: Keep your handset safe

    Once upon a time, a phone was just a phone: It simply made and received calls. The only security you worried about was if someone had picked up in the other room to listen in.

  • How to clean up your online reputation

    If you own a small or medium business, a good reputation--online and offline--is clearly key to your success.

  • Videoconferencing for every budget

    There's nothing like face-to-face meetings for really connecting with clients or team members, but with air travel becoming ever more expensive (and ever less pleasant), frequent in-person meetings are becoming less viable for many businesses. That means your best option is usually a videoconference.

  • Overclock your smartphone, if you dare

    WARNING: Overclocking is not for the faint of heart. Do not attempt to hack your phone unless you understand and accept the risks of turning it into a useless "brick."

  • Record patch Tuesday: What you need to know

    Today is the final Microsoft Patch Tuesday for 2010. It has been a busy year for Microsoft when it comes to security bulletins, and December is no exception as Microsoft closes out the year with a record 17 security bulletins. With only a week or so until many IT admins plan to kiss 2010 goodbye and break for the holidays, it is important to understand and prioritize the latest patches for quick implementation.

  • BlackBerry 6: Wipe Your Smartphone, Restore Factory Settings

    Many reasons exist for why you might want or need to "security wipe" a BlackBerry, or completely erase all personal data stored on your handheld: You got a new smartphone and plan to retire the older device; you're trading in your existing BlackBerry for a new one from your wireless carrier; you and a friend are swapping devices; you loaded too many applications or media and just want to start over from scratch; etc.

  • CIOs are finding agility through cloud-based communications

    Companies grappling with new customer expectations turn to Communication-as-a-Service model (CaaS) for a more agile, cloud-based omnichannel experience.

    Interactive Intelligence

    Interactive Intelligence is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs.

  • CIO