In the past, setting up a large call center involved a fairly strict formula, requiring hundreds or thousands of agents located at one site to be attached to a sophisticated (read: expensive) circuit-switched PBX. To help speed the adoption of IP convergence in call centers, two vendors last week announced voice-over-IP and IP PBX call center products aimed at large and small companies.
Alcatel, Ericsson, Motorola and Siemens have announced they will implement EMS (Enhanced Messaging Service). They said they will work together to ensure interoperability between their products and also in the evolution of the EMS standard.
Ericsson Australia has signed a $US40 million deal with National Telephone Marketing (NTM) to supply a voice over Internet Protocol (VoIP) network to customers throughout Australia, Asia, the US and Europe.
In the latest perverse trickery pulled off by someone taking pleasure in computer users' pain, a fake virus warning is circulating by e-mail asking people to delete an innocuous and uninfected executable Microsoft Corp. Windows file and then to pass the warning on to others.
More than likely, you've never heard of the country of Niue. You've probably heard of Belize, however, and you may have even visited a Web site with a .cc domain name. Regardless of your familiarity with small countries and small parts of the domain name space, thanks to a series of agreements announced by VeriSign Inc. Wednesday, you'll now be able to register Web sites for any of the three through VeriSign-affiliated registrars.
LeftHand Networks Inc. is continuing the traditions of its namesake, Chief Niwot (Lefthand) of the Arapaho, who served as a negotiator and English interpreter for settlers drawn to Colorado in 1859 by gold strikes in Boulder Canyon.
Along with the news that it had ended talks with Lucent Technologies Inc. over a possible merger, Alcatel SA also announced Tuesday a restructuring of the company that would come complete with a 3 billion euro (US$2.56 billion) loss for its second quarter.
Singapore's second-largest mobile telecommunication carrier, Mobile One Asia Pte. Ltd. (M1), has awarded a US$40 million contract to Nokia Corp. to upgrade its dual band GSM 1800/GSM 900 network, the company said in a statement Tuesday.
A group of leading vendors is working to iron out the technical and financial details needed to let mobile wireless LAN users connect to almost any wireless ISP (Internet service provider), similar to the way cell phone users can roam and use multiple carriers to complete calls.
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