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  • Screaming success for Ambulance service

    Queensland Ambulance Service is enjoying runaway success with a Web-based, mission-critical application.

  • Dotcom salvages Traveland from Ansett wreckage

    A virtually unknown former dotcom is attempting to salvage travel industry icon Traveland from the wreckage of Ansett.

  • NSW Police track booty online

    NSW Police will go online with a computer database that has helped police recover $8.2 million in stolen property in the past two years.

  • Tas council shares its ASP

    A Tasmanian city council has set itself up as an ASP, hosting IT services on a commercial basis to four other local government authorities.

  • AAPT to Supply WAN and Internet Services at CHOGM

    AAPT will implement and manage a communications network for the 16th biennial Commonwealth Heads of Government Meeting (CHOGM) to be held in Brisbane next month.

  • MNP - added value or price war?

    The introduction of mobile number portability (MNP) is undoubtedly going to change the face of mobile telephony, but whether value-added products will extinguish a potential price war is anyone's guess.

  • Online election campaign gets going

    Australia's Internet industry launched an online election campaign last week warning politicians that the Internet has mighty political leverage with access to more than six million voters.

  • Credit union banks on outsourcing

    In a $3 million deal, Elcom, a credit union based about 60km north of Sydney on the NSW central coast, has dumped its 20-year-old legacy system and outsourced disaster recovery planning and management of its core software system.

  • Adobe goes big with new product releases

    Adobe Systems unveiled a slew of new software applications and upgrades as well as industry partnerships at the start of the Seybold Conference and Expo here Monday, including a release of its Adobe Acrobat Reader that enables users to view PDF (Portable Document Format) files on Pocket PC handhelds.

  • Napster serenades songwriters, ready to end lawsuit

    Struggling online music distributor Napster Inc. signed a preliminary agreement with a group representing U.S. songwriters and music publishers Monday that should end some litigation pending against it and provide songwriters with a cut of Napster's revenue when it launches a fee-based service later this year.

  • Vendors strive to validate IP storage solutions

    IP (Internet Protocol) storage networks are the latest trend in SAN (storage area network) development, with vendors keen to show IP connectivity can work and to stress its benefits in terms of disaster avoidance and recovery.

  • Ellison offers free software for national ID

    Oracle Chairman and Chief Executive Officer Larry Ellison has called for a national identification (ID) card to be issued to all U.S. citizens in an effort to help prevent future terrorist attacks. To help build such a system, Ellison has reportedly offered to give the necessary software to the U.S. government for free.

  • Philips hit; blocks Intranet and Internet

    Internet access was restored Monday for over 200,000 employees at Koninklijke Philips Electronics NV after the company was hit by the Nimda worm early last week.

  • Non-suing states raise XP concerns

    Six U.S. states that are not part of a government antitrust case against Microsoft are adding their support to the suit, and suggesting that Microsoft's latest operating system could perpetuate a monopoly situation.

  • IBM ships 1,000th Linux-based eServer z900 mainframe

    Hoping to offer proof that Linux-based mainframes are making inroads into the Unix- and Windows-based server markets, IBM on Monday announced it has shipped its 1,000th eServer z900 mainframe after just nine months of availability.

  • RightNow to help gauge customers' feelings

    Customer relationship management software vendor RightNow Technologies Inc. wants to help enterprises get in touch with their customers' feelings.

  • Real Networks mixes Player, Jukebox software

    RealNetworks is melding its RealPlayer and RealJukebox into a new product dubbed RealOne, the company announced Monday.

  • Jeeves readies customer self service

    Jeeves solutions, a division of Ask Jeeves, on Monday will announce a natural language software product for customer self service.

  • Concert decision at end of year, layoffs expected

    British Telecommunications PLC (BT) expects to reach a decision regarding the breakup of telecommunication carrier Concert Communications Co., its joint venture with AT&T Corp., by the end of the year, BT Chief Executive Peter Bonfield said Monday.

  • Opposition to new MS license costs spreads to UK

    U.K. trade group The Infrastructure Forum (TIF) confirmed Monday that it has requested that the U.K. government's Office of Fair Trading (OFT) launch an investigation into the software pricing policy for Microsoft's upcoming Windows XP operating system.

  • Key to omnichannel CX is customisation

    In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer transformation service expert, Brad Starr.

    Interactive Intelligence

    Interactive Intelligence is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs.

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