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  • Nortel card allows Ethernet service over SDH networks

    A new switch card from Nortel Networks will allow European service providers to deliver their enterprise customers' Ethernet traffic across SDH (Synchronous Digital Hierarchy) networks, offering cheaper and simpler LAN-to-LAN connectivity, the company announced Monday.

  • MS/DOJ - Report: Gates, Ballmer may testify at hearing

    Small businesses lag far behind their larger counterparts at proportional investments in technology, even though they use PCs and the Internet more than ever before.

  • Small businesses are big Net users

    Small businesses lag far behind their larger counterparts at proportional investments in technology, even though they use PCs and the Internet more than ever before.

  • Even slow growth hits IT hard

    Despite all the media attention telework enjoyed in 2001, new research from IDC and Cahners In-Stat/MDR show its growth is slowing.

  • HP, Compaq extend server strategies

    Hewlett-Packard and Compaq Computer, which will put their proposed merger to a shareholder vote in mid-March, forged ahead separately last week with server initiatives.

  • Report: SEA-ME-WE3 cable cut again

    SEA-ME-WE3, an undersea fiber-optic cable linking Southeast Asia, the Middle East and Western Europe, has been cut again, slowing Internet access to subscribers in Australia, according to a report Monday in The Australian newspaper.

  • 3Com's Claflin eschews 'happy talk'

    Bruce Claflin thinks that unwarranted "happy talk" serves no good purpose, so instead of spinning a positive picture, the 3Com chief executive officer (CEO) laid it on the line Saturday at the annual Harvard Business School Cyberposium where he detailed the tough financial decisions he had to make in his first year at the helm.

  • Primus to slash DSL costs

    DSL service provider Primus Telecom has slashed the rates of its services across Australia's five mainland capital cities by 33 per cent, in an attempt to gain a stronger and more significant hold on the small to medium enterprise and residential sectors.

  • Toll Holdings awards $35m telecomms contract

    Australian transport and logistics company Toll Holdings has awarded a $35 million contract to Telecom New Zealand (TNZ) to manage its telecommunications services.

  • Harvard Cyberposium highlights hot trends

    Security technologies, artificial intelligence (AI), third-generation (3G) networking products and services, voice over Internet protocol and all things wireless are the hot technology areas and trends that IT executives who spoke over the weekend at the annual Harvard Business School Cyberposium have on their radar screens.

  • 3Com's Claflin eschews 'happy talk'

    Bruce Claflin thinks that unwarranted "happy talk" serves no good purpose, so instead of spinning a positive picture, the 3Com Corp. chief executive officer (CEO) laid it on the line Saturday at the annual Harvard Business School Cyberposium where he detailed the tough financial decisions he had to make in his first year at the helm.

  • GM locomotive unit puts ERP rollout back on track

    General Motors' locomotive unit encountered such severe problems during a rollout of SAP's R/3 applications last year that its spare parts business virtually ground to a halt, forcing GM to launch an emergency turnaround effort six months after the software went live.

  • MS and SpeechWorks team on voice-to-Web tools

    The effort to integrate speech recognition technology with Web-enabled applications for mobile phones and personal digital assistants got a boost last week with the announcement of an alliance between Microsoft and SpeechWorks.

  • Sydney scores IT finance forum

    More than 3500 finance and IT executives will arrive on Sydney's shores in 2006 to participate in a financial services convention expected to inject more than $41 million into the state's economy.

  • Sun gets serious about storage

    Determined to establish itself as a premier storage provider for the enterprise, Sun Microsystems this week simplified its storage software offering and rolled out improved storage hardware sharpened by technology licensed from Vicom Systems.

  • Investor service ponders downgrading CA's credit rating

    Microsoft confirmed Friday that its instant messaging programs MSN Messenger and the Windows Messenger included with the company's Windows XP operating system can allow users' names and e-mail addresses, as well as those of all their chat buddies, to be viewed. The issue was first mentioned in an alert posted to the Bugtraq security e-mail list on February 2.

  • MSN Messenger flaw can disclose user data

    Microsoft confirmed Friday that its instant messaging programs MSN Messenger and the Windows Messenger included with the company's Windows XP operating system can allow users' names and e-mail addresses, as well as those of all their chat buddies, to be viewed. The issue was first mentioned in an alert posted to the Bugtraq security e-mail list on February 2.

  • Sun runs with N1

    Sun Microsystems has found a name for its network virtualization strategy, and that name is N1, according to Greg Papadopoulos, the CTO for Sun.

  • MS/DOJ - Microsoft wants Oracle forced to comply

    United Parcel Service of America now offers a wireless package-tracking service with Korean, Chinese and Japanese character sets in key Asian markets, a move the company said not only boosts customer satisfaction but also provides it with considerable cost savings.

  • UPS adds Asian languages to wireless

    United Parcel Service of America now offers a wireless package-tracking service with Korean, Chinese and Japanese character sets in key Asian markets, a move the company said not only boosts customer satisfaction but also provides it with considerable cost savings.

  • Key to omnichannel CX is customisation

    In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer transformation service expert, Brad Starr.

    Interactive Intelligence

    Interactive Intelligence is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs.

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