Users are having considerable difficulty getting a return on the multimillion-dollar investments they have made in customer relationship management (CRM) software from Siebel Systems Inc., according to a recent report.
IBM's Global Services unit has added asset monitoring and security-identity services to its services portfolio. IBM is using chip cards and "smart chips" that send out a radio signal for these services, the Armonk, New York, company announced Tuesday.
The precise location of virtually any consumer electronics device will be able to be determined using a new chip from Motorola Inc. that puts global positioning system (GPS) technology on a single chip, the company said Tuesday.
The Liberty Alliance Project, which is developing Web technology to facilitate single-sign-on authentication, plans to support interoperability between its system and Microsoft Corp.'s rival Passport system.
Dell Computer Corp. and Lexmark International Inc. have agreed to an arrangement to sell laser and ink-jet printers through Dell's Web site in time for the fourth-quarter holiday selling season, the two companies announced Tuesday.
InterSystems Corp. is rolling out a new version of its database that it claims will enable users to run real-time analytical queries in transactional processing applications such as a hotel booking system or patient tracking application.
Leading a trend that appears to be gaining ground, Air2Web Inc. announced on Monday a client component to its Mobile Internet Platform that will allow mobile workers to continue to work locally when devices are not connected to the network.
Coming as a one-two punch at the piracy-plagued music industry, Sharman Networks Ltd. Monday released a new version of its popular peer-to-peer (P-to-P) file-swapping software Kazaa, giving users enhanced swapping capabilities, while at the same time announcing a deal with a major European Internet service provider (ISP) that may serve to raise its legitimacy level.
3Com terminated a long-standing agreement that allowed Dell Computer Corp. to sell 3Com networking gear, becoming the third supplier since July to cancel a reseller agreement with Dell as the PC maker ventures into new markets.
Nortel Networks has earmarked the Asia-Pacific region as a source of increased revenues in the next three years which is central to the networking vendor's ambitious plans to return to profit by July 2003.
Microsoft released a set of tools Monday that allow Lotus Notes users to assess what applications they have running on their servers, a key step in helping them migrate to competing products from Microsoft.
Palm will change the way it markets its personal digital assistants (PDAs), placing its future business products under the Tungsten subbrand and its products for consumers under the Zire subbrand, it announced Monday.
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