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Zendesk says breach compromised email addresses
Zendesk said Thursday a hacker gained access to support information for some customers of its online help desk software.
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Local Zendesk chief seeks to 'double everything' over next 12 months
The chief of Zendesk's local operation, Michael Hansen, says the helpdesk software-as-a-service provider wants to "double everything" over the next 12 months. "We're going to double everything here in Australia," the company's Asia-Pacific managing director said. "Double the customers, double the development centre, double our revenue."
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REA Group rolls out IT incident management system
REA Group has rolled out a new ticketing project in six weeks, with the group that publishes realestate.com.au saying the system now manages all IT incidents at the business.
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Q&A: Zendesk's Michael Hansen
After launching Zendesk's Asia Pacific head office in Melbourne this week, new managing director Michael Hansen says that Cloud, customer service and mobility are important for startups to succeed.
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Successful tech startups offer IT tips for CIOs
Successful technology startups are usually keen to draw attention to their hot products, not to their internal use of IT. But companies such as Groupon, Box.net, Zendesk and SlideShare can offer CIOs lessons from what they've accomplished with limited resources, a blank slate for IT infrastructure and their finger on the pulse of the latest IT tools and services.
Spear-Phishing Email: Most Favored APT Attack Bait
This research paper presents findings on APT-related spear phishing from February to September 2012. We analysed APT-related spear-phishing emails collected throughout this period to understand and mitigate attacks. The information we gathered not only allowed us to obtain specific details on spear phishing but also on targeted attacks. We found, for instance, that 91% of targeted attacks involve spear-phishing emails, reinforcing the belief that spear phishing is a primary means by which APT attackers infiltrate target networks.
Lavasoft Ad-Aware Free
Ad-Aware Free has long been one of the most popular spyware killers on the planet, and with good reason. It's simple to use, does an ...
Deploying Flash in the Enterprise
Flash is quickly emerging as the preferred way to overcome the nagging performance limitations of hard disk drives. However, because flash comes at a significant price premium, outright replacement of HDDs with flash only makes sense in situations in which capacity requirements are relatively small and performance requirements are high. Learn how deployment approaches-including hybrid storage arrays, server flash, and all-flash arrays-that combine the performance of flash with the capacity of HDDs can be cost effective for a broad range of performance requirements.
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