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  • Driving innovation at Fidelity Investments

    Fidelity Investments is one of the world's largest providers of financial services, with assets under administration of $4.7 trillion, and it didn't get there by using yesterday's technology. In fact, the company has a standalone group, Fidelity Center for Applied Technology – more commonly referred to as Fidelity Labs -- whose job it is to take the long view, to examine technologies years before they become mainstream and help the firm get a leg up.

  • Startups flock to Web RTC for browser-based videoconferencing

    A band of startups at Enterprise Connect is trying to cash in on Web RTC browser technology for peer-to-peer Internet audio and video calls.

  • 'Cake Boss' bakery uses unified communications to streamline sales

    Carlo's Bakery knew that in order to get ready for some rapid expansion it needed to upgrade its traditional PBX. And replacing it with a unified communications system brought new options ranging from video cake consulting to in-queue sales when the line of customers backs out the door onto the sidewalk.

  • Microsoft's Lync surging as PBX choice in North America

    Microsoft's Lync communications platform is making big gains as the IP PBX of choice, particularly in North America and particularly among larger businesses, Enterprise Connect attendees were told.

  • Optus Business unveils unified communications as a service

    In a bid to target customers who are looking to migrate from a traditional PABX phone system, Optus Business and Singtel have launched Unified Communications as a service (UCaaS) which includes voice, video and messaging.

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  • The ABCs of VoIP

    Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps:

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