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Telstra (ASX:TLS) added 1.3 million new mobile customers in 2013 while at the same time reducing complaints to the Telecommunications Industry Ombudsman (TIO) according to CEO David Thodey.
Telcos are improving but still face too many customer complaints, according to the Australian Communications Consumer Action Network (ACCAN).
Telcos declared nearly 100 more mass service disruptions on landline services in the 2012-13 financial year compared to the previous year, according to a report by the Telecommunications Industry Ombudsman.
Optus has cancelled its retail distribution agreement with TeleChoice, which includes Virgin Mobile and Pre-Paid Services.
Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent decrease in 2011-12, according to the Telecommunications Industry Ombudsman (TIO).
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