- NATO security certification opens new markets for Australia's Senetas
- Senator wants Whisper to explain how it tracks users, shares their data
- The 'Backoff' malware linked to data breaches is spreading
- Cyberespionage group launches sophisticated phishing attacks against Outlook Web App users
- Disaster as CryptoWall encrypts US firm's entire server installation
Telecommunications Industry Ombudsman (TIO) - News, Features, and Slideshows
Charges levied on users for exceeding their mobile data quotas have become the number one source of complaints to the Telecommunications Industry Ombudsman, new figures released today by the telco watchdog reveal.
The Australian Communications Consumer Action Network is concerned about the number of telecommunications-related complaints in current NBN rollout sites.
ISP Bytecard has been fined $75,000 in civil penalties and its director, Brian Morris, has been fined $37,000 by the Federal Court for breaching telecommunications acts.
Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).
Australian consumers are failing to understand ISP and mobile offerings on the market, as regulatory bodies have yet to consider telecommunications as an essential service.
- 5 great examples of augmented reality in marketing
- Catch of the Day retailer hooks fresh customer insight with NPS
- Tourism Australia's Nick Baker wins AMI Marketer of the Year
- Content marketing can't be measured on the last-click: Outbrain CEO
- Latest crowdsourced guide rates top A/B testing vendors for marketers