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Telecommunications Industry Ombudsman (TIO) - News, Features, and Slideshows
The Australian Communications Consumer Action Network is concerned about the number of telecommunications-related complaints in current NBN rollout sites.
ISP Bytecard has been fined $75,000 in civil penalties and its director, Brian Morris, has been fined $37,000 by the Federal Court for breaching telecommunications acts.
Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).
Australian consumers are failing to understand ISP and mobile offerings on the market, as regulatory bodies have yet to consider telecommunications as an essential service.
The telco industry will continue to be hounded by watchdog groups, such as the Telecommunications Industry Ombudsman (TIO), to provide better customer service, Senator Conroy has said.