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Telecommunications Industry Ombudsman (TIO) - News, Features, and Slideshows
Charges levied on users for exceeding their mobile data quotas have become the number one source of complaints to the Telecommunications Industry Ombudsman, new figures released today by the telco watchdog reveal.
The Australian Communications Consumer Action Network is concerned about the number of telecommunications-related complaints in current NBN rollout sites.
ISP Bytecard has been fined $75,000 in civil penalties and its director, Brian Morris, has been fined $37,000 by the Federal Court for breaching telecommunications acts.
Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).
Australian consumers are failing to understand ISP and mobile offerings on the market, as regulatory bodies have yet to consider telecommunications as an essential service.