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  • Telco complaints drop

    A year-on-year comparison of complaints about telecommunications services show a significant drop in the December quarter, according to the latest ‘Complaints in Context’ report issued by the Telecommunications Industry Ombudsman and Communications Alliance.

  • TIO to review funding model

    KPMG will assess the funding model employed by the Telecommunications Industry Ombudsman, the telco watchdog announced today as its revenue drops on the back of decreased complaints from consumers.

  • ​Judi Jones hired as new Telco Industry Ombudsman

    New Zealand Electricity and Gas Complaints Commissioner Judi Jones will take up the role of Telecommunications Industry Ombudsman (TIO) in March 2016.

  • NBN complaints up but outstripped by rollout pace, TIO reports

    The Telecommunications Industry Ombudsman recorded a 4.6 increase in complaints linked to National Broadband Network services in the July-September quarter.

  • Optus complaints up, Vodafone and Telstra down, TIO figures show

    As a proportion of the number of telecommunications services in operation, new complaints to the Telecommunications Industry Ombudsman in the April-June quarter dropped to their lowest level since 2007-08