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News about Telecommunications Consumer Protection (TCP) Code
  • Telstra overcharges customers $30 million; breaches TCP code

    Telstra has received a formal warning from the Australian Communications and Media Authority (ACMA) for incorrectly overcharging $30 million in global roaming fees to 260,000 customers.

  • Vodafone in hot water with the ACMA

    The Australian Communications and Media Authority (ACMA) has issued a formal warning to Vodafone for breaching the Telecommunications Consumer Protection (TCP) code.

  • Telco issued ACMA warning for TCP code breach

    The Australian Communications and Media Authority (ACMA) has issued a warning to Southern Cross Telco for contravening the Telecommunications Consumer Protection (TCP) code for emailing invoices to more than 1000 consumers who weren’t the account holder.

  • ACMA issues warnings for TCP code non-compliance

    The Australian Communications and Media Authority (ACMA) has issued a formal warning to Activ8me and Sure Telecom for failing to make critical information summaries available (CIS) available to customers.

  • ACMA and CommCom work together on TCP Code non-compliance

    The Australian Communications and Media Authority (ACMA) and the Communications Compliance (CommCom) will work together to enforce the Telecommunications Consumer Protections Code (TCP Code).

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