telecommunication - News, Features, and Slideshows


  • 5 steps to transform support services

    <em>This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.</em>

  • Videoconferencing for every budget

    There's nothing like face-to-face meetings for really connecting with clients or team members, but with air travel becoming ever more expensive (and ever less pleasant), frequent in-person meetings are becoming less viable for many businesses. That means your best option is usually a videoconference.

  • Optimize your router for VoIP and video

    We're at an awkward stage as the age of network-streamed multimedia matures. Broadband and cell providers have only recently realized the public's enormous appetite for streaming video, VoIP, and the combination of both.

  • The ABCs of VoIP

    Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps:

  • Troubleshoot sluggish or non-working Wi-Fi

    I'm a big fan of working at offsite locations--meaning my local Wi-Fi-equipped coffee shop. In fact, I'll often spend the afternoon hunkered down at Panera Bread, iced tea in one hand and a French Toast bagel in the other. (It's bad form to set up shop without buying something.)