News

• Telstra speeds IP telephony activations with BPM

  Telstra has reduced the time of its order-to-activation process for its Telstra IP telephony service by 70 per cent after implementing business process management (BPM) software by Pegasystems, a Telstra official told the Gartner BPM Summit yesterday in Sydney.

• Telcos' customer service improving, but work remains: Comms Alliance

  It’s “no cake walk” for telcos to comply with the new Telecommunications Consumer Protection (TCP) code, according to Communications Alliance CEO John Stanton.

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  Private sector couldn't build NBN: Vodafone CEO

  The NBN is the only way Australia will achieve national deployment of broadband, Vodafone Hutchison Australia CEO Bill Morrow said this morning at the CommsDay conference.

• Vodafone 4G coming this June

  Vodafone Hutchison Australia will launch its 4G network starting this June, joining Telstra and Optus in offering high-speed LTE service, the third-place telco said today.

• Optus exec leaves Australia for Austria

  Optus has lost its managing director of networks, Günther Ottendorfer, to Telekom Austria group.

• Cheap 4G plans could lead to big bill shock: ACCAN

  Beware of cheap 4G plans providing minimal data, the Australian Communications Consumer Action Network (ACCAN) has warned.

• Fresh air cools Telstra, Optus mobile sites

  In one of the hottest summers on record, Telstra and Optus relied on fresh air cooling and high-efficiency air conditioners to keep their mobile networks going, officials from the companies said last week.

• Telcos required to give more info about pricing

  More rules for how telcos sell and market service come into effect 1 March, as part of the revised Telecommunications Consumer Protection (TCP) code.

• Pieroth Wines drops Verizon over lack of support

  Switching telecommunications providers helped Pieroth Wines to streamline its operations in Australia while cutting its monthly phone bill by several thousand dollars.

• New telco Yatango bets on social, bill-shock blues

  New Australian telco Yatango Mobile is betting on social networking integration and a high-level of user control over spend to differentiate itself in the crowded mobile virtual network operator (MVNO) space.

• Queensland parliamentary service seeks telecom review

  The Queensland parliamentary service wants to upgrade telephone infrastructure and move to IP-based unified communications, according to a tender published this month.

• Small businesses kept on hold by telecom customer service: ACCAN

  Nearly a third of small business owners suffer from significant customer service issues with phone and broadband providers, according to a report released by the Australian Communications Consumer Action Network (ACCAN).

• Telstra wraps fibre project in South Brisbane

  Telstra said it finished migrating South Brisbane copper services to fibre ahead of schedule. The telco moved 18,000 services to fibre, covering 13,000 homes and businesses in the area, it said.

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  Telstra takes on over-the-top providers

  Telsta will set up a global applications and platforms business to ward off challenges by over-the-top players, the telco said.

• Telstra subsidiary Sensis to acquire TrueLocal

  News Limited agreed to sell TrueLocal to Sensis, the directory subsidiary of Telstra, Sensis has announced.