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News about TCP code
  • Dodo failed to warn broadband customers of excess usage

    Internet service provider Dodo failed to let customers of its fixed broadband services know that they were approaching their monthly quota limits for data, an Australian Communications and Media Authority investigation has found. As a result, thousands of customers incurred excess usage charges without first receiving a warning.

  • ACMA warns Telco Service Holdings

    Sydney-based Telco Service Holdings has received a formal warning from the Australian Communications and Media Authority (ACMA) after the company accidently sent a PDF containing the details of 150 customer invoices to some customers via email.

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    Live Connected receives warning for TCP code violation

    The Australian Communications and Media Authority (ACMA) has issued a warning to Live Connected for failing to comply with the Telecommunications Consumer Protection (TCP) code.

  • Comms Alliance to probe telco complaint handling

    Grumbling has risen in volume among telecom customers, with one in five customers unhappy with their service and less than half satisfied with responses to complaints, according to the latest survey by the Communications Alliance.

  • Telco service complaints tumble as TCP code takes effect

    The new TCP code has contributed to a large reduction in the number of complaints to the Telecommunications Industry Ombudsman (TIO) in the 2012-13 financial year, according to ombudsman Simon Cohen.