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    Usage alert compliance a priority as TCP code enforcement heads into year three

    The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.

  • Industry floats TCP code revisions to reduce red tape

    Communications Alliance seeks to address “information overload” for telecom customers with fresh revisions to the Telecommunications Consumer Protections (TCP) code.

  • 12 telecom providers violate TCP code

    The Australian Communications and Media Authority (ACMA) has slapped 12 telecom companies for failing to comply with its consumer code.

  • Dodo failed to warn broadband customers of excess usage

    Internet service provider Dodo failed to let customers of its fixed broadband services know that they were approaching their monthly quota limits for data, an Australian Communications and Media Authority investigation has found. As a result, thousands of customers incurred excess usage charges without first receiving a warning.

  • ACMA warns Telco Service Holdings

    Sydney-based Telco Service Holdings has received a formal warning from the Australian Communications and Media Authority (ACMA) after the company accidently sent a PDF containing the details of 150 customer invoices to some customers via email.

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