News

• SugarCRM to unveil upgrade to its open-source app, eyes enterprise business

  SugarCRM is expected to discuss a significant upgrade to its open-source CRM (customer relationship management) software on Monday during the SugarCon event in San Francisco.

• Wall Street Beat: Software results temper bad news on PC front

  Disappointing earnings reports this week from Hewlett-Packard and Dell were offset by more encouraging results from software makers, confirming forecasts for general trends in IT spending this year.

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  2012 predictions for the CRM market

  It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.

• SugarCRM buys Lotus Notes tools, cozies up to IBM

  SugarCRM has acquired iExtensions, which makes customer relationship management (CRM) software for IBM Lotus Notes users, in a bid to attract more enterprise customers and compete better against bigger rivals like Salesforce.com and Microsoft.

• Connector integrates Open-Xchange with SugarCRM

  A new connector for open-source collaboration platform Open-Xchange provides integration with SugarCRM, allowing for contact and calendar information to be synchronized between the two products, Open-Xchange said on Monday.

• IBM's LotusLive tied into SugarCRM, Ariba

  IBM's LotusLive on-demand collaboration suite is getting a boost via integration with SugarCRM and Ariba's Discovery Service supplier database, the companies announced Thursday.

• SugarCRM offers CRM to OEMs, and readies native iPhone app

  SugarCRM has repackaged its open-source, browser-based customer relationship management platform to make it easier for other vendors to put their own brand on products and services built with SugarCRM, the company announced Thursday. But it is also working on a native iPhone app that will put the brand under the noses of many more users.

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  SugarCRM chief steps down

  The CEO of open-source customer-relationship-management software vendor SugarCRM has stepped down.

• Open source biz apps coming to the cloud

  There's open source software, then there's the cloud, and thus far, the two have been mutually exclusive. But that is starting to change.

• IBM links Web 2.0, CRM

  IBM revealed on Tuesday afternoon that its WebSphere sMash 1.1 platform for situational applications can function with the SugarCRM Sugar 5.2 CRM system, offering capabilities such as workflow.

• SugarCRM plans new marketing, partner management tools

  SugarCRM will add new marketing and partner management capabilities to an upgrade of its open-source customer relationship management software due out by about the end of the year, company officials said.