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  Utility hires outsourcer -- but keeps IT staff

  Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.

• Infosys' legal problems prompt analysts' concerns

  WASHINGTON - The company that is a target in a federal probe on its use of visas, Infosys, says it is assuring customers that the government investigation, despite its unknown outcome, will not impact its business.

• Help for the Help Desk

  A help desk can be a real lifesaver for employees, not to mention a productivity boost. If a keyboard stops working or Outlook keeps crashing, a technician is just a phone call away. Even complex problems can usually be resolved internally, and relatively quickly, without the need for an outside vendor.

• Creating culture of IT innovation includes rewarding failure

  DALLAS -- David Richter, vice president of Kimberly-Clark's infrastructure solutions group, knows creating a culture of innovation can be messy, but it's still rewarding.

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  Offshoring shrinks number of IT jobs, study says

  The number of IT jobs at large corporations is declining significantly, but within 10 years this exodus may end as companies run out of jobs suitable for moving to low-cost countries, a new study says.

• When the watchdog is the underdog

  Think your security staffers are trustworthy? Competent? Knowledgeable? Listen to a security professional's horror stories, and you might think again.

• The trouble with telecommuting

  Telecommuting is back on workers' radars in a big way these days, thanks to gas prices that were a whopping 30 percent higher this summer than last.

• How to earn your boss's trust

  Senior management prizes one simple attribute: predictability. Whether they communicate this value clearly or not, predictability can be more important to your bosses than cost. Trust emerges from the intuitive belief that things are under control. Things are not under control if delivery cannot be predicted accurately.

Whitepapers about staff management

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  Learning To Compete: IT’s Next Transformation

  CIOs must become competitive players in managing relationships between IT and the business. Megatrends like virtualization, consumerisation, cloud computing, and mobility are forcing a new model for operating IT. This interactive white paper from CIO Magazine and EMC explores this transformation as a leadership opportunity, as an opportunity to create new models for IT, and as a catalyst to fundamentally change the dynamic between IT and the business. Embedded videos feature CIOs from T-Mobile USA and Wharton School of Business and a quick survey provides benchmarking between CIO peers.

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  EMC 15-Minute Guide to Smarter Backup Transform your future

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  Seven Steps to Effective Data Governance

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  Optimizing Data Quality in the Enterprise - How to Tackle Your Bad Information