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A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
Workers in telecom departments may be understandably apprehensive about switching from TDM to SIP, since it could conceivably put them out of work.
The latest iteration of Google's Android mobile operating system has arrived in version 2.3 – codenamed 'Gingerbread' – with support for larger, tablet-sized screens.
Session Initiation Protocol will remain the driver of innovation in unified communications for the next decade, putting it on par with TCP/IP as a networking game changer, Avaya's CEO told an overflow crowd at his Interop keynote address Tuesday.
Unified communications vendor, ShoreTel. has announced interoperability with the beta version of Skype for SIP, enabling voice calls via Skype with a ShoreTel UC system and Skype users can now contact ShoreTel telephone systems for free via a Web-based click-to-call service.
In addition to the well-known Asterisk, there is a vibrant community of open source software PBX systems that can be used for internal and service provider IP telephony. Here are five exciting open source VoIP and UC projects to keep an eye on.
In a world with high-demanding IT infrastructures and networks, where perimeters are no longer well defined and where threats grow more intelligent every day, we need to define the right way to protect enterprises in the ever-changing threat landscape. Download today to define your security blueprint.
Why do we continue to pay the earth for global roaming? With Telstra increasing global roaming charges by 100-500% in over 180 countries, bill shock can only get worse. This paper investigates why, what and how your company can address the need for global coverage.
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