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Whitepapers about services

  • Taking the pain out of supporting diverse technologies

    In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements

  • Creating a Superior CX Online

  • 2013 Trends to Watch: Cloud Services

  • The Value of Social Data

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