services

services - News, Features, and Slideshows

News about services
Features about services
  • Room to grow: Tips for data center capacity planning

    Capacity planning needs to provide answers to two questions: What are you going to need to buy in the coming year? And when are you going to need to buy it?

  • Hypocrisy and connections help IT outsourcing firms

    The liberal group Center for American Progress (CAP) advocates restricting the use of H-1B visas by offshore outsourcing firms. Its recommendations are designed to get offshore firms to hire more U.S. workers and curb their ability to move jobs offshore.

  • A victorious GOP would shape the Senate's H-1B debate

    If the Republicans win the Senate on Tuesday, the power shift will affect the nation's on-going H-1B visa debate.

  • Oracle OpenWorld: What to expect

    This year's Oracle OpenWorld conference is still a couple of months away, but the vendor has already provided an ample sneak peek into what's in store for attendees of the show.

  • So, a comic walks into a tech convention

    Go to a technology event or corporate meeting these days and you're bound to hear from a guest speaker. It's often someone like a retired politician telling war stories, or a new-age management guru delivering a thinly veiled pitch for their latest book.

Whitepapers about services

  • Taking the pain out of supporting diverse technologies

    In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements

  • Creating a Superior CX Online

  • 2013 Trends to Watch: Cloud Services

  • The Value of Social Data