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  • So Cal Edison's path to the center of the H-1B debate

    Southern California Edison was known for good pay and benefits before it began laying off IT workers and <a href="http://www.computerworld.com/article/2879083/southern-california-edison-it-workers-beyond-furious-over-h-1b-replacements.html">replacing them with H-1B visa holders</a>.

  • Displaced IT workers are being silenced

    A major problem with the H-1B debate is the absence of displaced IT workers in news media accounts. Much of the reporting is one-sided -- and there's a reason for this.

  • Hypocrisy and connections help IT outsourcing firms

    The liberal group Center for American Progress (CAP) advocates restricting the use of H-1B visas by offshore outsourcing firms. Its recommendations are designed to get offshore firms to hire more U.S. workers and curb their ability to move jobs offshore.

Whitepapers about services

  • Taking the pain out of supporting diverse technologies

    In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements

  • Creating a Superior CX Online

  • 2013 Trends to Watch: Cloud Services

  • The Value of Social Data

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