Salesforce.com - News, Features, and Slideshows

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News about Salesforce.com
  • Getting in customers' faces

    Retailers love thinking about how they can use IT analytics of social media to get close to their customers. But when a retailer breaks through the invisible social media wall and reacts to an online post with a very personal in-store interaction, it may not reap the desired increased-sales outcome.

  • SMBs get their very own Salesforce app store

    Users of Desk.com, Salesforce's cloud-based customer service product for small and medium-size businesses, now have an app store designed just for them. Called Desk.com App Hub, the store offers 50 apps from Salesforce partner companies that handle functions including group chat, social monitoring, language translation and e-commerce analytics.

  • Big Data digest: Rise of the think-bots

    It turns out that a vital missing ingredient in the long-sought after goal of getting machines to think like humans -- artificial intelligence -- has been lots and lots of data.

  • Ask Watson or Siri: Artificial intelligence is as elusive as ever

    In 1966, some Massachusetts Institute of Technology researchers reckoned that they could develop computer vision as a summer project, perhaps even get a few smart undergrads to complete the task.

  • Salesforce.com gives mobile app development a 'Lightning' strike

    Salesforce.com's development platform is known for its ability to create new apps quickly and easily, but with the launch of Lightning, both business users and programmers can get in on the fun.

Features about Salesforce.com
  • Boost your security training with gamification -- really!

    Getting employees to take security seriously can be a game that everyone wins.

  • Salesforce at 15: Industry disruptor wards off midlife crisis

    Salesforce.com recently celebrated its 15th year in existence, and as the SaaS (software-as-a-service) vendor races toward US$5 billion in revenue its influence on the industry is being felt more than ever. At the same time, some signs indicate that Salesforce.com is having a few growing pains, as well as showing some trappings of the mega-vendors it once mocked with its "End of Software" marketing campaign.

  • Eight eye-openers from Salesforce.com's annual report

    Last week, Salesforce.com reported its fourth-quarter and year-end fiscal 2014 results, announcing a major bump in revenue and even raising its guidance significantly. But the fast-growing cloud vendor is also continuing to post significant losses as it spends big on sales, marketing and acquisitions.

  • Enterprise apps in 2014: What's in store

    If recent history is any indication, 2014 will be a busy year for the enterprise applications industry as vendors jockey for position and customers ponder moves from legacy ERP (enterprise resource planning) and CRM (customer relationship management) implementations to cloud-based services. Here's a look at what some of the sector's main players are likely to do as the year unfolds.

  • Oracle's Q2: What to expect

    Oracle is gearing up to report its second-quarter earnings Wednesday and given the restrained expectations CFO Sandra Katz earlier set for key areas such as software revenue, Oracle's results are sure to come under even more scrutiny than the tech bellwether already gets.

Whitepapers about Salesforce.com

  • Competitive Strategy In The Age Of The Customer

    Companies like Amazon.com, Macy’s, and salesforce.com are successful because they are customer-obsessed. Empowered consumers are disrupting every industry, tearing down traditional barriers so that the only sustainable competitive advantage is knowledge of, and engagement with, those customers. Read more to find out how.

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