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Salesforce.com - News, Features, and Slideshows
Salesforce.com in pictures
Small businesses just starting out may dream of world domination, but that's a difficult goal to achieve if you can't interact with customers in more than one or two languages. Enter Salesforce's Desk.com customer-support app, which just got a hefty boost in the number of languages it can work with.
Analytics is not a domain everyone's brain can adapt to easily. Combining statistics, data visualization, operations research, programming savvy and more, the field has relied largely on specialists to make its data-focused interpretations useful in the practical sphere.
Salesforce's investment arm has led a major funding round that delivered $41 million in fresh cash to Apttus, a maker of cloud software that helps companies manage price quotes and sales contracts.
Software-as-a-Service (SaaS) has become a standard consideration for even the largest companies, but the tools IT teams have traditionally used for application performance monitoring aren't designed for these online tools. IT needs another way to make sure SaaS applications such as Salesforce.com are working properly.
Retailers love thinking about how they can use IT analytics of social media to get close to their customers. But when a retailer breaks through the invisible social media wall and reacts to an online post with a very personal in-store interaction, it may not reap the desired increased-sales outcome.
Getting employees to take security seriously can be a game that everyone wins.
Salesforce.com recently celebrated its 15th year in existence, and as the SaaS (software-as-a-service) vendor races toward US$5 billion in revenue its influence on the industry is being felt more than ever. At the same time, some signs indicate that Salesforce.com is having a few growing pains, as well as showing some trappings of the mega-vendors it once mocked with its "End of Software" marketing campaign.
Last week, Salesforce.com reported its fourth-quarter and year-end fiscal 2014 results, announcing a major bump in revenue and even raising its guidance significantly. But the fast-growing cloud vendor is also continuing to post significant losses as it spends big on sales, marketing and acquisitions.
If recent history is any indication, 2014 will be a busy year for the enterprise applications industry as vendors jockey for position and customers ponder moves from legacy ERP (enterprise resource planning) and CRM (customer relationship management) implementations to cloud-based services. Here's a look at what some of the sector's main players are likely to do as the year unfolds.
Oracle is gearing up to report its second-quarter earnings Wednesday and given the restrained expectations CFO Sandra Katz earlier set for key areas such as software revenue, Oracle's results are sure to come under even more scrutiny than the tech bellwether already gets.
Whitepapers about Salesforce.com
Companies like Amazon.com, Macy’s, and salesforce.com are successful because they are customer-obsessed. Empowered consumers are disrupting every industry, tearing down traditional barriers so that the only sustainable competitive advantage is knowledge of, and engagement with, those customers. Read more to find out how.
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