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optus in pictures
Australia’s telcos are busy restoring services following Tropical Cyclone Ita’s landing in Queensland over the weekend.
The Department of Defence has extended its managed satellite services agreement with Optus for another four years, the telco announced this morning.
Optus customers who signed contracts after seeing a January ad comparing the sizes of the Optus and Telstra network should be allowed to cancel their contracts without penalty, the Supreme Court of Victoria has ruled.
Optus has been issued a formal warning by the Australian Communications and Media Authority (ACMA) for a software coding error that resulted in the telco overcharging approximately 237,500 postpaid mobile consumer and small business customers on its SurePage and SpinVox messaging services.
The top three Australian carriers are spending billions upgrading their networks to high-speed 4G LTE services. Customers are just starting to see the new plans and rollout is expected to intensify through the year and well into 2013.
Technology giant Apple recently unveiled the company's latest iPhone -- the iPhone 4S. Featuring an identical physical design to the previous iPhone 4, the iPhone 4S (like the iPhone 3GS before it) is betting on faster performance, a better camera and a new voice recognition service to win over consumers.
The Telstra T-Touch Tab and the Optus MyTab are two of the first low cost tablet devices launched in Australia that attempt to provide an alternative to the Apple iPad. Both of these Android tablets are smaller than the iPad, sitting somewhere between a largish touchscreen phone like the popular HTC Desire and the iPad tablet.
Telstra has acknowledged wider telecommunications industry concerns about the need for greater equivalence and transparency in its submission to the National Broadband Network: Regulatory Reform for 21st Century Broadband discussion paper.
In response to changing customer trends in an increasingly mobile and digital world, the contact centre must also evolve from its traditional focus on voice- and email-based customer service into the intelligent contact centre. This whitepaper details the key qualities needed to produce and maintain an omni-channel, context-aware customer engagement optimization platform.
Why do we continue to pay the earth for global roaming? With Telstra increasing global roaming charges by 100-500% in over 180 countries, bill shock can only get worse. This paper investigates why, what and how your company can address the need for global coverage.