ANZ bank will automatically update customers’ digital wallets with replacement card details if they report a card lost or stolen.
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Calls for Australia’s biggest banks to open up access to customer data could prove a double-edged sword for the fintech industry and further entrench the dominance of the ‘Big Four’, says ANZ’s general manager of data, Darren Abbruzzese.
NAB’s CEO, Andrew Thorburn, today said that after a period of time focussing on its technology infrastructure the banks is “increasingly focussed on using technology to help our customers”.
NAB’s chief customer officer, consumer banking and wealth, Andrew Hagger, says the bank will conduct a “thorough review” to “identify and prevent future disruptions” in the wake of a series of system outages that affected a range of its services.
NAB has suffered its third round of service outages in the space of a week, with the bank suffering problems with its Internet banking platform and payment processing.
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