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News about local government
  • VoIP enhances Hobsons Bay customer service

    A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.

  • Mobility speeds local inspections for Auburn City Council

    The Auburn City Council has embraced mobility to automate inspections and increase productivity. The council’s IT manager, Sarju Sahu, said he chose a mobile enterprise application platform by BlinkMobile to enable his any time, any device vision.

  • Local councils offered free UC trial

    Local councils in New South Wales and Victoria are invited to participate in a free trial of Microsoft’s Lync unified communications (UC) system with Sydney-based integrator Computer Systems Australia (CSA).

  • Get your act together councils tell NBN Co

    Councils involved in first release sites for the National Broadband Network struggled to prepare for the change and recommend hiring project managers to facilitate the roll out a new report has found.

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