• Medibank aims to reduce delays for online, mobile customers with HP software

  Medibank plans to deploy software to better measure performance of its online member services platform and smartphone app, HP announced today.

• ME Bank trials workplace videoconferencing kiosks

  Members Equity Bank is trialling workplace videoconferencing kiosks as part of its strategy to help grow its customer base, and is aiming to roll out the kiosks to six workplaces in the next six months, said the bank’s enterprise architect, Jem Richards.

• Contact centres’ IT infrastructure not meeting needs: Report

  There's a gap between the needs of contact centres and the IT infrastructure that is used to help run their businesses, according to Dimension Data’s Global Contact Centre Benchmarking Report 2012.

• Where is cloud computing heading in 2013?

  Analysts have predicted a trend towards moving IT from on-premise to off-premise, new cloud applications and an increase in spending on cloud services next year.

• National Library to refresh IT infrastructure

  The National Library of Australia (NLA) will refresh its IT infrastructure over a period of four years to keep pace with the growth in digital assets it manages.

Whitepapers about IT infrastructure

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  Vodafone Ireland Implements World-Class Service Excellence with HP BSM

  Shane Gaffney, head of IT operations explain how HP Business Service Manager solutions have helped Vodafone to transform from a reactive to a proactive IT Operations function, and to align their priorities to match the business and drive business value, delivering 300% ROI in one year. Download today.

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  The Foundation for Cloud Management

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  HP Helps NEC Reduce Network Management Costs and Gain Efficiencies

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  Deploying Flash in the Enterprise