Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.
IPscape - News, Features, and Slideshows
Laithwaites Wine People has looked to the Cloud to improve its call centre operations, rolling out a public Cloud offering across its new 35 seat customer service centre in Sydney.
AAPT has rolled out a new Cloud-based contact centre solution for its wholesale and business contact centres.
- 6 cities | 20 exhibitors | International & local keynotes | Hear from Mark Loveless 'Simple Nomad' & Jeff Lanza Former FBI - Save your seat at CSO Perspectives Roadshow
- Answer 5 quick questions and you could win a Lego Mindstorm EV3, (valued at $499).
- Participate in this market research and go into the draw to win a Lego Death Star, (valued at $999).
- WIN a HTC Vive Kit valued at $1399, take this 3 minute survey for your chance to WIN!