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Companies 'still grappling' with basics of customer service: IPscape
Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.
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Laithwaites Wine People looks to Cloud in customer service project
Laithwaites Wine People has looked to the Cloud to improve its call centre operations, rolling out a public Cloud offering across its new 35 seat customer service centre in Sydney.
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AAPT further embracing Cloud
AAPT has rolled out a new Cloud-based contact centre solution for its wholesale and business contact centres.
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What’s life really like on the NBN? (Part II)
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Intel claims Haswell will offer 50 per cent more battery life in laptops
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AusCERT 2013: NBN users need security professionals’ help, says Google
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UPDATED: 4G in Australia: The state of the nation
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ASIC debacle: Conroy open to transparency over website blocks
Batten Down the Hatches! A Guide to Protecting Data in Motion
The risks facing high-speed data networks and unencrypted data while in motion are very real and on the rise. As information becomes one of the most valuable ‘off balance sheet’ assets, protection of that information and the investment in it is a paramount obligation of office-holders and management. Read now for a better understanding of the risks to data in motion.
Seamonkey
Seamonkey includes an Internet browser, email and newsgroup client with an included web feed reader, HTML editor, IRC chat and web development tools. SeaMonkey will ...
ASIC Optimises and Promotes Network Automation Using HP Software
Allianz Shared Infrastructure Services SE (ASIC) wanted to replace its current suite of management tools, some of which had been developed in-house, with a standard solution for the management of 600 network components in its data centre, in order to reduce costs and further improve quality. Find out what approach they took download today.
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