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News about interactive intelligence
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VoIP enhances Hobsons Bay customer service
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
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North Sydney Council dumps PBX system and moves to new telephony system
Staff frustration with an ageing PBX system has forced North Sydney Council to move to an integrated telephony system.
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iSelect eyes more speech analytics after $350K spend
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time processing, including possible emotion recognition.
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Communications Australia partners with Interactive Intelligence
The need to better understand social media has resulted in Communications Australia partnering with Interactive Intelligence as a channel partner in the Australian market.
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